Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Margaret Couthon

Margaret Couthon

Houston,TX

Summary

Dedicated and experienced Customer Service Representative with a passion for providing exceptional service to customers. Skilled in resolving customer inquiries, issues, and complaints in a timely and professional manner. Seeking to utilize my strong communication and problem-solving abilities to contribute to a dynamic team and deliver outstanding customer experiences. Committed to consistently exceeding customer expectations and promoting customer satisfaction.

Overview

18
18
years of professional experience

Work History

Marketing

JWL Marketing
04.2024 - 09.2025
  • - Coordinated with sales team to ensure consistency in messaging and branding efforts
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Utilized multiple marketing strategies to improve profitability.
  • Collaborated with marketing team for prompt promotion of products.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed high-volume inbound calls approximately 500-800 calls a day , ensuring prompt and effective customer support.

Receptionist

National Vision Inc.
03.2019 - 09.2020
  • Company Overview: https://www.americasbest.com/
  • - Managed front desk operations including answering phone calls, greeting visitors, and directing inquiries to the appropriate staff members
  • - Scheduled appointments and maintained appointment calendar for multiple departments
  • - Handled incoming and outgoing mail and packages
  • - Managed inventory of office supplies and placed orders as needed
  • - Assisted with basic administrative tasks such as filing, data entry, and copying documents
  • - Provided excellent customer service to clients and visitors, ensuring a positive experience for all individuals entering the office
  • Trained new staff on office procedures and customer service protocols, improving team efficiency.
  • Assisted in inventory management of office supplies, contributing to cost-effective resource utilization.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Seasonal Worker

Tailored Brands
03.2018 - 12.2019
  • Company Overview: https://www.tailoredbrands.com/
  • - Participated in packing and sorting produce for distribution
  • - Provided general maintenance and repairs on equipment and infrastructure
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Supervisor

Pets Spa And Retreat
01.2017 - 12.2017
  • - Oversaw a team of 15 employees in a retail setting, ensuring daily tasks were completed efficiently and accurately.
  • - Conducted performance evaluations and provided feedback to team members on a regular basis.
  • - Managed scheduling, payroll, and inventory to meet company goals and objectives.
  • - Implemented training programs for new hires and ongoing development for current staff members.
  • - Resolved customer complaints and issues in a timely and professional manner.
  • - Collaborated with upper management to implement new policies and procedures for improved productivity.
  • - Maintained a positive and collaborative work environment for team members.
  • - Monitored employee performance and provided coaching and support as needed to improve overall team performance.
  • Supervised daily operations to ensure high-quality pet care and customer satisfaction.
  • Managed inventory control, ensuring availability of supplies while minimizing waste.
  • Addressed customer inquiries and concerns promptly, enhancing overall service experience.
  • Monitored compliance with health and safety regulations, maintaining a safe environment for pets and staff.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Assistant Teacher

Montessori Learning Institute
02.2015 - 02.2016
  • Company Overview: https://www.montessorilearninginstitute.com/
  • - Helped prepare lesson materials and organized classroom activities
  • - Assisted students with homework and provided one-on-one support
  • - Monitored student behavior and addressed any disciplinary issues
  • - Held small group discussions to reinforce learning objectives
  • - Collaborated with lead teacher to plan and implement lessons
  • - Communicated with parents regarding students' progress and behavior.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.

Receptionist

Rapha RAPHA Nursing and Rehabilitation Center
02.2008 - 11.2014
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Maintained accurate patient records using electronic health record systems for improved data integrity.
  • Oversaw daily office workflow, mentoring junior receptionists to ensure consistency and quality of service.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Education

Associates - Psychology

Houston Community College
Houston, TX
02.2019

High School Diploma -

Elsik High School
Houston, TX
05-2006

Skills

  • Active listening - Expert
  • Empathy - Expert
  • Problem solving - Expert
  • Conflict resolution - Expert
  • Multitasking - Expert
  • Windows - Expert
  • Word - Expert
  • Microsoft - Expert
  • C - Expert
  • Tec Support - Expert
  • Cloud Management - Expert
  • Devops - Advanced

Languages

English - Native

Hobbies and Interests

Reading, Building Computer, Drawing, Streaming Games

Timeline

Marketing

JWL Marketing
04.2024 - 09.2025

Receptionist

National Vision Inc.
03.2019 - 09.2020

Seasonal Worker

Tailored Brands
03.2018 - 12.2019

Supervisor

Pets Spa And Retreat
01.2017 - 12.2017

Assistant Teacher

Montessori Learning Institute
02.2015 - 02.2016

Receptionist

Rapha RAPHA Nursing and Rehabilitation Center
02.2008 - 11.2014

Associates - Psychology

Houston Community College

High School Diploma -

Elsik High School

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