Margaret "Jennica" Moquino
Albuquerque
Summary
Administrative Supervisor with expertise in office operations, staff supervision, and process improvement. Strong background in educational, medical, and administrative environments, with proven success managing high-volume functions including enrollment, payroll, and compliance. Recognized for supporting leadership, improving workflows, and maintaining efficiency in fast-paced, high-demand settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
University of New Mexico Children’s Campus
Albuquerque, NM
01.2025 - Current
- Lead daily administrative operations, ensuring efficient workflow, high-quality service, and alignment with organizational priorities.
- Oversee front office functions, including scheduling, visitor services, and high-volume communications management.
- Supervise and develop administrative staff, including training, scheduling, and performance management.
- Coordinate communication between families, staff, and leadership, ensuring clear and timely information sharing.
- Direct enrollment and registration for 250+ students across multiple programs, ensuring accuracy and compliance.
- Manage and maintain student records in compliance with university and state early childhood education regulations.
- Maintain compliance documentation, including Food Program records, attendance for 15 classrooms, and health and safety files.
- Support and lead audit preparation for NM Early Childhood Education & Care Development; ensure compliance with university, state, and federal regulations.
- Design and manage electronic forms using Adobe Acrobat to improve efficiency and accuracy.
- Streamline administrative processes to improve efficiency and reduce errors in operations.
- Oversee payroll processing and time entry for 80+ employees using UNM PHATTIME, ensuring accuracy and timeliness.
- Resolve conflicts with families and visitors using a professional, solution-focused approach.
Administrative Assistant II
University of New Mexico Children’s Campus
Albuquerque, NM
12.2023 - 01.2025
- Managed front desk operations and high-volume communications in a professional, fast-paced environment.
- Demonstrated strong multitasking skills to support daily administrative functions while maintaining a professional and welcoming environment.
- Supported enrollment, registration, and management of 300+ staff and student records.
- Maintained accurate health, immunization, and attendance records.
- Collaborated with staff and families to maintain compliant, up-to-date student records.
- Coordinated safety procedures and supported campus events and trainings.
- Prepared and processed payroll for 80+ employees using UNM PHATTIME.
- Proficient in Microsoft Office, Excel, Adobe Acrobat, NMSIIS, SmartCare, Quorum, and Raptor.
Purchase Referred Care Technician
Kewa Pueblo Health Corporation (KPHC)
Santo Domingo Pueblo, NM
09.2018 - 03.2023
- Supported the KPHC 638 tribal health program, delivering comprehensive services—medical, dental, pharmacy, behavioral health, optometry, lab, and radiology—to eligible tribal members and other Native American patients.
- Determined patient eligibility for the PRC (Contract Health Services) Program for tribal members, ensuring compliance with program rules and funding guidelines.
- Demonstrated knowledge of Medicare, Medicaid, private insurance, and alternate funding resources for healthcare services.
- Processed daily medical referrals, obtained insurance pre-authorizations, and coordinated specialty care, appointments, and follow-ups.
- Reviewed, verified, and maintained medical records, claims, and referral documentation for accuracy and compliance.
- Monitored patient care progress, coordinated transportation, and ensured continuity of care.
- Communicated with providers, patients, and insurance representatives to support timely and effective care delivery.
- Assisted with patient intake, documentation, and general healthcare support duties.
- Built professional relationships with patients, staff, and external partners while delivering patient-centered support.
- Entered and managed patient data within EHR systems (RPMS, NextGen), ensuring accurate recordkeeping and reporting.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and data security.
- Utilized Microsoft Office, Excel, NextGen, Kronos, RPMS, and multiple Electronic Health Record (EHR) systems, including UNM, Lovelace, Presbyterian, Christus St. Vincent, XRANM, and NIA.
Education
Child Development Certificate -
Central New Mexico Community College
Albuquerque, NM08-2015
Associate of Arts - Liberal Arts and General Studies
Central New Mexico Community College
Albuquerque, NM05-2014
Medical Assistant Certificate - undefined
Kaplan Career Institute
Albuquerque, NM05-2006
Skills
- Administrative & Office Management:
- Office operations, scheduling, data entry, document organization, file management, event coordination
- Technical & Software Proficiency:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Acrobat (Publishing Web Forms)
- Electronic Health Record (EHR) systems
- UNM Banner 9, LoboTime/UKG Pro, Learning Central
- Communication & Interpersonal Skills:
- Professional written and verbal communication
- Team collaboration, client/parent engagement, conflict resolution
- Leadership & Organizational Skills:
- Staff supervision, onboarding, and mentoring
- Workflow optimization and process improvement
Certification
- University of New Mexico Lobo Leadership Academy 2025
- University of New Mexico ULead Graduate 2025
- Various UNM HR Mandatory Trainings
- UNM Children’s Campus Mandatory Professional Development Trainings
- New Mexico Early Education Introductory Training Certificate
- New Mexico Child Care & Development Fund Training Certificate
- CPR Certified
Timeline
Administrative Supervisor
University of New Mexico Children’s Campus
01.2025 - Current
Administrative Assistant II
University of New Mexico Children’s Campus
12.2023 - 01.2025
Purchase Referred Care Technician
Kewa Pueblo Health Corporation (KPHC)
09.2018 - 03.2023
Associate of Arts - Liberal Arts and General Studies
Central New Mexico Community College
Medical Assistant Certificate - undefined
Kaplan Career Institute
Child Development Certificate -
Central New Mexico Community College