Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Jones

Charleston,WV

Summary

Experienced and compassionate professional with a strong commitment to providing exceptional case management and client advocacy. Passionate about assisting individuals in achieving their goals and addressing their unique needs. Possesses extensive knowledge of a wide range of services and professionals that are relevant and beneficial to clients. Dedicated to delivering personalized support and guidance to help individuals navigate their journey towards progress and success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teen Programs Coordinator

Step by Step Inc.
05.2023 - Current
  • Provided management oversight for staff and daily operations across multiple after-school sites
  • Developed curriculum plans and conducted staff training sessions.
  • Ensured compliance with 21 CCLC requirements in various locations
  • Performed daily data entry tasks utilizing Google workspaces.
  • Assessed individual strengths and areas for improvement among participants to provide targeted support where needed.
  • Recruited trained, and supervised volunteers who assisted in various aspects of the teen program coordination process.
  • Established a safe and supportive environment for teens, fostering personal development and growth.
  • Developed partnerships with local schools to expand reach of programming services within the community.
  • Enhanced teen engagement by developing and implementing diverse program activities tailored to their interests.

Child Care

Resurrection Church
10.2021 - Current
  • Provided care for babies and toddlers during designated Bible study times on Wednesday evenings and Sunday mornings.
  • Cleaned and organized nursery room, maintaining a tidy and clutter-free environment.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Site Coordinator

Step By Step
09.2020 - 05.2023
    • Managed and supervised an afterschool site serving students from kindergarten to eighth grade
    • Planned lessons and assisted with homework, while effectively managing classroom activities such as food handling and stem/steam learning. Additionally, supervised other enrichment leaders and handled data input responsibilities.
    • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.

Mentor/Tutor

AmeriCorps
02.2021 - 02.2022
    • Provided in-person and virtual tutoring services to children from kindergarten to 5th grade, while also mentoring them. Collaborated in the planning and execution of various community events.
    • Enhanced mentee performance by providing personalized guidance and support.
    • Served as role model for mentees by demonstrating strong values and ethical standards.

Supervisor

CVS Health Retail
11.2018 - 09.2020
  • Provided exceptional customer service, operated cash registers, and coordinated Plano grams.
  • Stocked shelves, unloaded trucks and delegated tasks to coworkers for an optimal and efficient workplace.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Tech Support Agent

IBEX Global - Frontier Communications
01.2018 - 11.2018
    • Offered help and guidance for remote technical issues.
    • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
    • De-escalated and resolved customer complaints with punctual, polite and professional service.

Kroger Cashier/Front End Supervisor

Kroger Stores
04.2016 - 12.2017
  • Ensured smooth functioning of front end operations at a Kroger's grocery store
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier/Food Prep

KFC
09.2013 - 04.2016
  • Cashier and food packer and food prep
  • Drive thru experience, training other employees
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Factory Line Worker

Clearon
11.2015 - 03.2016
  • Packaged and handled heavy duty chemical cleaners and chlorine.
  • Enhanced workplace safety by adhering to company guidelines, participating in training sessions, and reporting hazards immediately.
  • Consistently met or exceeded individual performance targets, contributing to overall team success in achieving factory goals.
  • Upheld strict cleanliness standards on the factory floor by regularly disposing of waste materials properly and keeping work areas tidy.
  • Contributed to a positive work environment by assisting coworkers when needed and maintaining open communication with supervisors.

Education

Some College - Early Childhood Education

Bridgevalley
Charleston, WV
02.2016

Diploma -

Saint Albans High School
Saint Albans, WV
05.2014

Skills

  • Tech Support
  • Early Childhood Education
  • Training
  • Customer Service
  • Planograms
  • Stocking
  • Supervising Experience
  • Food Safety Experience
  • Food Preparation Experience
  • Food Handling
  • Microsoft Office
  • Childcare
  • Teaching
  • Classroom Management
  • Tutoring
  • Cash handling
  • Time Management
  • Toddler Care
  • Experience Working With Students
  • Curriculum Development
  • Communication skills
  • Organizational skills
  • Youth engagement
  • Cultural Competency
  • Curriculum Design
  • Team Collaboration
  • Scheduling
  • Mentoring
  • Youth Advocacy
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication

Certification

  • Food Handler Certification
  • Mental Health First Aid
  • CPR Certification
  • First Aid Certification

Timeline

Teen Programs Coordinator

Step by Step Inc.
05.2023 - Current

Child Care

Resurrection Church
10.2021 - Current

Mentor/Tutor

AmeriCorps
02.2021 - 02.2022

Site Coordinator

Step By Step
09.2020 - 05.2023

Supervisor

CVS Health Retail
11.2018 - 09.2020

Tech Support Agent

IBEX Global - Frontier Communications
01.2018 - 11.2018

Kroger Cashier/Front End Supervisor

Kroger Stores
04.2016 - 12.2017

Factory Line Worker

Clearon
11.2015 - 03.2016

Cashier/Food Prep

KFC
09.2013 - 04.2016

Some College - Early Childhood Education

Bridgevalley

Diploma -

Saint Albans High School

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Margaret Jones