Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Lyles

Mooresville,IN

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

17
17
years of professional experience

Work History

Sales Associate

Wild Roses Bath & Candle
02.2008 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Warehouse Associate

Amazon.com Services
07.2021 - 01.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.

Sales Associate

Greendell Landscape Solutions, LLC
03.2014 - 10.2020
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Farmers' Market Master

Community Foundation of Morgan County
11.2010 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Reporter

WCBK Radio Station
08.2011 - 10.2012
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
  • Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.

Education

No Degree - Environmental Geology

Indiana University
IN

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual

Timeline

Warehouse Associate

Amazon.com Services
07.2021 - 01.2025

Sales Associate

Greendell Landscape Solutions, LLC
03.2014 - 10.2020

Reporter

WCBK Radio Station
08.2011 - 10.2012

Farmers' Market Master

Community Foundation of Morgan County
11.2010 - 12.2013

Sales Associate

Wild Roses Bath & Candle
02.2008 - Current

No Degree - Environmental Geology

Indiana University

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Margaret Lyles