Margaret McFarlin
Oracle
Summary
As a Quality Assurance Specialist, I provided detail-oriented professional customer service to my military and NASA customers as well as internal customers. Proven ability to enhance customer experiences through effective communication and teamwork. Skilled in maintaining organized records, consistently achieving high standards of service and contributing to my organizations success. After retirement I provided high quality customer service within retail environments. Punctual and honest with solid background in retail environments. Satisfied customers with exceptional service. Used slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Cashier
Williams Sonoma Inc.
Tucson, AZ
09.2024 - 02.2026
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Maintained clean and organized checkout areas to promote a welcoming environment for customers.
- Collaborated with team members to achieve store goals and improve overall sales performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled product returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
At Home
Prescott, AZ
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
Quality Assurance Intern/Specialist/Lead
Department of Defense
Fullerton, Huntington Beach, Long Beach, CA
06.1990 - 07.2020
- Collaborated with development teams to identify and resolve defects, enhancing product reliability.
- Analyzed test results and provided feedback to stakeholders, supporting continuous improvement efforts.
- Demonstrated adaptability when faced with shifting priorities or unexpected challenges, always maintaining focus on delivering high-quality results.
- Prepared QA evaluation reports and submitted to management.
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Maintained up-to-date knowledge of industry best practices, staying ahead of emerging trends in quality assurance methodologies.
- Contributed to a better end-user experience through meticulous attention to detail in identifying potential issues.
- Verified compliance with relevant regulatory guidelines, minimizing risk exposure for the organization.
- Participated in project meetings, providing valuable input on quality assurance matters to stakeholders.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
- Completed inspection reports, describing performance outcomes, and carefully documenting irregularities or variances from expected outcomes.
- Studied reference materials and technical reports to develop thorough understanding of job requirements and role of related jobs within respective departments and broader company.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Mentored junior interns on best practices in quality assurance methodologies and testing techniques.
- Supported continuous improvement initiatives by proactively suggesting process enhancements.
- Observed and contributed to all phases of projects from test design to launch.
- Collaborated with quality assurance teammates (defense contractors/government representatives).
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
Data Transcriber
Department of Defense
Fullerton, CA
04.1988 - 06.1990
- Transcribed large volumes of data with high accuracy across various formats.
- Reviewed and edited transcriptions for clarity and consistency.
- Collaborated with team members to ensure timely project completion.
- Maintained organized records of transcribed documents for easy retrieval.
- Supported database management efforts by accurately entering transcribed data into designated systems.
- Provided exceptional customer service by addressing inquiries and resolving issues related to transcribed data promptly.
- Strengthened compliance with regulatory requirements through meticulous attention to detail during transcription activities.
- Prepared data by compiling and sorting information.
Education
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute
Buena Park, CA03-1987
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Attention to detail
- Records maintenance
Certification
- Quality Assurance in Software - October 4, 1993
- Quality Assurance in QA Systems - June 24, 1993
- Quality Assurance in Electronics - October 4, 1993
Timeline
Cashier
Williams Sonoma Inc.
09.2024 - 02.2026
Cashier
At Home
02.2023 - 09.2023
Quality Assurance Intern/Specialist/Lead
Department of Defense
06.1990 - 07.2020
Data Transcriber
Department of Defense
04.1988 - 06.1990
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute