Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
MARGARET M. DONELAN
Medical Service Coordinator
Norwood,MA
Work Preference
Summary
Positive and friendly Medical Service Coordinator offering more than 12 years experience performing a wide range of administrative tasks, specializing in Prior Authorizations for pharmacy medications in an efficient and accurate way with documented success of high productivity working remotely. A committed worker with strong interpersonal and communication skills. Readily willing to problem solve and assist in many different capacities to create and support an orderly work environment. Proven ability to maintain professionalism and composure when interacting with challenging and diverse clients. Always happy to go the extra mile to keep clients happy.
Overview
23
23
years of professional experience
Work History
Medical Services Coordinator
LifeStance Health Inc
Norwood, MA
06.2016 - Current
- Facilitated insurance authorizations for medications, reducing delays in treatment and minimizing patient frustration.
- Developed and maintained strong relationships with healthcare providers to ensure seamless communication.
- Composed Letters of Medical Necessity when required by insurance plans
- Submit appeals when medications have been denied.
- Utilized electronic health record systems to track patient progress and streamline data management practices.
- Improved patient satisfaction by efficiently managing pharmacy prior authorizations and ensuring timely medications.
- Served as an advocate for patients and their families during interactions with insurance companies and pharmacies.
- Reviewed and explained pharmacy benefits to patients to guarantee full understanding of approved medications and costs.
- Contacted insurance companies to verify coverage, deductibles and payments.
- Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
- Built strong relationships with patients and families for optimized care satisfaction.
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
The Dental Office at Chestnut Hill
Chestnut Hill, MA
01.2003 - 01.2016
- Greet and interact with patients and maintain up to date patient files
- Book and confirm appointments to keep a full schedule
- Respond to patient questions concerning insurance, billing, services and payments
- Electronically send claims and investigate any unpaid or rejected claims and prepare for resubmission
- Enter all new doctor and employee information for payroll and direct deposit
- Manage and order office supplies
- Billing and collecting current and past due balances, reconciling the day and prepare deposit ticket
Education
Associates Degree - Liberal Arts
College of Boca Raton
Boca Raton, FLSkills
- Energetic, professional with strong work ethic
- Astute listening skills
- Act as communication link between patients, insurance, pharmacies and doctors
- Assess clients needs and inform them of available options
- Calm upset/angry patients – research and quickly solve issues to rebuild patient trust
- Multitasking and organizational skills
- Friendly, enthusiastic and likable
- Excellent telephone etiquette
- Ability to sustain work pressure in a productive manner
- Morale booster
- Flexible
Timeline
Medical Services Coordinator
LifeStance Health Inc
06.2016 - Current
The Dental Office at Chestnut Hill
01.2003 - 01.2016
Associates Degree - Liberal Arts
College of Boca Raton