Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Mueller

Middletown,NY

Summary

Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Adams Fairaccre Farms
Middletown, NY
04.2024 - Current
  • Help a large volume of customers with a positive attitude and focus on customer satisfaction.
  • Answer customer and department calls promptly.
  • Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Prepare bank deposits, ensuring proper accounting practices were followed for secure fund transfers and maintaining of all tills.
  • Investigate discrepancies of cash register and POS system totals to resolve errors.

Claims Representative

MVP Healthcare
Schnectady, NY
12.2019 - 10.2024
  • Processing claims, pricing, and adjudications in a quarterly production environment.
  • Knowledge of all product lines: Medicaid, Medicare, HMO, EPO, and PPO.
  • Checked documentation for accuracy and validity on updated systems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

PCA/Caregiver

Home Instead
Schenectady, NY
12.2018 - 01.2020
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Claims Examiner II

AnthemBlue Cross Blue Shield
Middletown, NEW YORK
03.2009 - 11.2018
  • Good understanding in benefit contracts, pricing, processing, keying, policies, procedures, government regulations, coordination of benefits, and healthcare terminology.
  • Knowledge of all product lines, processing in a quality production environment.

Education

Some College (No Degree) - Medical Coding

AAPC
Salt Lake, NM

Some College (No Degree) - Business Management/IT

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Critical Thinking
  • ClericalSupport
  • Data Entry
  • Problem Solving and Resolution
  • Teamwork and Collaboration
  • Leadership and Training
  • Sales and Marketing Support

Timeline

Customer Service Associate

Adams Fairaccre Farms
04.2024 - Current

Claims Representative

MVP Healthcare
12.2019 - 10.2024

PCA/Caregiver

Home Instead
12.2018 - 01.2020

Claims Examiner II

AnthemBlue Cross Blue Shield
03.2009 - 11.2018

Some College (No Degree) - Medical Coding

AAPC

Some College (No Degree) - Business Management/IT

University of Phoenix

Similar Profiles

CREATE PROFILE
Margaret Mueller