Margaret Obaro
Fredericksburg,VA
Summary
Confident leader with expertise in training and motivating staff to consistently deliver excellent customer service while upholding strict regulatory compliance. Skilled in fostering a positive and productive work environment that empowers team members to exceed expectations. Proven track record of success in driving operational efficiency and achieving organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AREA MANAGER
SODEXO
Washington D.C., USA
05.2024 - Current
- With 8+ years of experience
- Confident leader who trains and motivates staff to deliver excellent customer service and strict regulatory compliance
- Assisted with conducting interviews and provided mentorship for new hires, reducing injury occurrence
- Ensured staff followed all sanitation and safety policies, posting
- Applied for, renewed, and ensured compliance with DC Laws
- Assisted reservation department to brand standards
- Implemented structure plan for all building maintenance
- Sustained 16.3% Labor for Nov 2023 & 18.7% For Dec 2023
- Consistently apply on hand training and coaching for hourly and salary team members
- Implemented a EAP plan for DC location
- Implemented training on Slips trips & Falls
- Assisted with updating handbook and policies & procedures
- Developed and executed plans for the team focused on exceptional service and total solutions for customers
- Created and maintained a sustainable relationship with Property management to ensure compliance if accomplish
- Proctored and Certified more than 2 Management on Servsafe
- Created & Established live entertainment & in-house Events
- Maintained weekend and holiday availability
- Supervised employees with respect, increasing staff loyalty and reducing turnover
District Manager (9 Stores)
Ruby Tuesday
Fredericksburg, VA, USA
05.2021 - 05.2024
- Annual Sales Volume: $16M
- Responsible for the management and operations of 9 locations
- Manage food cost at 26% with the budget set at 28%
- Run labor cost at budget of 22%
- Promoted 12 Managers into General Manager positions, promoted 4 Key holders/Supervisors into AGM roles, and 16 team members into Key holder and Supervisor roles
- Manage all P&L activity, budget, and cost controls to reach financial objectives
- Develop business strategies for revenue growth
- Address performance issues and coach managers to be the best they can be
- Ensure restaurants is neat, clean and adheres to all sanitary protocols
- (Reason for looking: Company is downsizing and layoffs are beginning to occur)
District Manager (5 Stores)
Zoes Kitchen
Woodbridge, VA, USA
05.2018 - 05.2021
- Annual Sales Volume: $4M
- Oversee day to day operations of 5 locations
- Promoted 10 Assistant GM’s to General Managers, promoted 18 team members to Assistant GM
- Manage labor of stores at 17% with a 19% goal
- Run food cost at 24% with a 17% goal
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Control budgets and optimize expenses
- Manage recruitment and training of new employees
- (Reason for leaving: Closed due to COVID 19)
General Manager
Cheesecake Factory
Fair Oaks, VA, USA
01.2017 - 04.2018
- Annual Sales Volume: $7.5M
- Responsible for the daily operation of the restaurant
- Managed food cost at 28% with a target of 29%
- Run labor cost 4% below target
- Resolve employee concerns as quickly as possible
- Address customer inquiries promptly and professionally and ensure customer satisfaction
- Develop and implement business plan for profitability
- Determine staffing requirements and ensure that office positions are filled promptly
- Evaluate the effectiveness of marketing program and recommend improvements
- Ensure all guests are receiving an exceptional dining experience
- (Reason for leaving: Opportunity as a DM for Zoes Kitchen)
General Manager
Travinia Italian Kitchen & Wine Bar
Woodbridge, VA, USA
01.2014 - 02.2018
- Annual Sales Volume: $3.6M
- Overall responsibility for daily operations of the restaurant
- Hired in as a host, promoted through the ranks to General Manager by early 2017
- Consistently held labor cost at 22% with a 23% target
- Lowered food cost from 28% to 23%
- Responsible for recruitment and training for the restaurant
- Ordering and inventory management
- Provide guests with a stellar dining experience
- (Reason for leaving: Restaurant closed due to rent increase)
Assistant Manager
Finishline, Inc.
Woodbridge, VA, USA
01.2013 - 01.2014
Education
MBA - Culinary Arts
Western Governs University
Boulder, COEscoffier Culinary School
VirtualDiploma -
Garfield High School
Woodbridge, VANorthern Virginia Community College
Woodbridge, VASkills
- Business Planning
- Complex Problem-Solving
- Inventory Management
- Hiring and Onboarding
- P&L Management
- Training and Development
- Conflict Resolution
- Reporting & Documentation
- Security Regulations
- Team Leadership & Motivation
Certification
- Servsafe Certified
- TIPs Certified
- RSVP/MART Certified
Accomplishments
- Manager of the Year Award for exceeding Guest Relations 2019
Timeline
AREA MANAGER
SODEXO
05.2024 - Current
District Manager (9 Stores)
Ruby Tuesday
05.2021 - 05.2024
District Manager (5 Stores)
Zoes Kitchen
05.2018 - 05.2021
General Manager
Cheesecake Factory
01.2017 - 04.2018
General Manager
Travinia Italian Kitchen & Wine Bar
01.2014 - 02.2018
Assistant Manager
Finishline, Inc.
01.2013 - 01.2014
MBA - Culinary Arts
Western Governs University
Escoffier Culinary School
Diploma -
Garfield High School
Northern Virginia Community College