Margaret Parker
Fairfield,CA
Summary
Dynamic retail management professional with a proven track record in optimizing store operations and enhancing team performance. Expertise in fostering collaboration among staff to drive exceptional results, along with a strong ability to adapt to the evolving retail landscape. Proficient in inventory management, customer service excellence, and staff development, consistently ensuring high standards of service delivery. Recognized for reliability and flexibility in effectively meeting the diverse demands of the retail environment.
Overview
19
19
years of professional experience
Work History
Floor Manager
Bon Appetit @ Foundry & Lux @ The Cove
South San Francisco, CA
08.2021 - 10.2023
- Overseeing all aspects of customer service and operations.
- Greeting guests/managing guest interactions.
- Maintaining a positive dining experience/touching tables/increased yelp reviews.
- Delegating task/managing workflow.
- Working with the AGM on scheduling, hiring, and employee evaluations.
- Training and coaching servers on customer service techniques.
- Ensuring staff adhere to company policies and procedures.
- Ensuring restaurant meet service, sales and profit objective.
- Promoting the restaurants brand and culture.
- Assisting with inventory, cash handling and other administrative task.
Cafe Supervisor
Bon Appetit @ California College of Arts
San Francisco, CA
04.2020 - 08.2021
- Oversaw daily operations.
- Managing staff.
- Ensuring customer satisfaction.
- Oversaw inventory counts.
- Oversaw catering events.
- Ensured cash handling procedures and policy were adhered to.
Production Manager
Better 4 You Meals
Millbrae, CA
08.2019 - 02.2020
- Oversaw all aspects of a project, from planning and budgeting to execution and post-production, ensuring it meets quality standards and deadlines.
- Created detailed schedules for the production process, including timelines for each stage.
- Oversaw staff training, coaching and motivating the team to achieve production goals.
- Ensured staff adhere to safety guidelines and company standards.
- Oversaw the safety of using equipment, schedule regular maintenance and troubleshoot any malfunctions to minimize any downtime.
- Tracked progress, analyze data, and provide reports on the production’s status.
Production Supervisor
Imperfect Foods
San Francisco, CA
05.2018 - 06.2019
- Managed and directed production staff.
- Oversaw staff training, coaching and motivating the team to achieve production goals.
- Ensured staff adhere to safety guidelines and company standards.
- Oversaw the safety of using equipment, schedule regular maintenance and troubleshoot any malfunctions to minimize any downtime.
- Ensured that production output meets specified quality standards and address any defects and issues promptly.
Production Supervisor
Gate Gourmet
San Francisco, CA
07.2016 - 06.2018
- Managed and directed production staff.
- Oversaw staff training, coaching and motivating the team to achieve production goals.
- Ensured staff adhere to safety guidelines and company standards.
- Oversaw the safety of using equipment, schedule regular maintenance and troubleshoot any malfunctions to minimize any downtime.
- Ensured that production output meets specified quality standards and address any defects and issues promptly.
Area Supervisor
Centerplate Inc. @ AT&T Ballpark, Candlestick Park & Levi Stadium
San Francisco, CA
08.2011 - 12.2014
- Manged and coordinated the operations within a specific zone of the stadium, ensuring it is clean, safe and well maintained for events.
- Supervised staff, managed event logistics, maintained equipment, and adhering to safety regulations.
- Provided excellent customer service to internal and external clients to ensure a positive experience for all.
- Oversaw inventory, cash and routine audits were complying to company policy.
Assistant Director of Sales/ Sales & Catering Coordinator
Marriott Fisherman’s Wharf Hotel
San Francisco, CA
07.2004 - 03.2011
- Supported the sales and operations of the hotel business by assisting customers, managing event details, and ensuring smooth event execution.
- Responded to client inquiries, coordinated site visits, helping with menu planning
- Worked closely with Banquet Manager, setups, changes to floor plans.
- Compiled and managed Banquet Event Orders (BEOs) to communicate event details to relevant departments.
- Coordinated event setup, execution, and breakdown, ensuring seamless service.
- Oversaw office budgets, office supplies, scheduled equipment maintenance.
- Created invoices and tracked budget and expenses for catering events.
- Maintained records of sales, contracts and client information.
- Assist in creating sales presentations and materials for networking.
- Contributed to sales strategies and goals by identifying and pursuing new business opportunities.
Education
Bachelor of Arts - Hospitality Administration And Management
Hospitality Institute For Hotel/Motel Management
Downtown S.F., CA01-1991
No Degree - Communications
City College
S.F., CA01-1993
Skills
- Microsoft Office Suite
- OMS/MyStaff
- Triple Seat
- Adobe Photoshop
- Communications
- Leadership
- Problem Solving
- Interpersonal Skills
- Safety & Sanitation
Timeline
Floor Manager
Bon Appetit @ Foundry & Lux @ The Cove
08.2021 - 10.2023
Cafe Supervisor
Bon Appetit @ California College of Arts
04.2020 - 08.2021
Production Manager
Better 4 You Meals
08.2019 - 02.2020
Production Supervisor
Imperfect Foods
05.2018 - 06.2019
Production Supervisor
Gate Gourmet
07.2016 - 06.2018
Area Supervisor
Centerplate Inc. @ AT&T Ballpark, Candlestick Park & Levi Stadium
08.2011 - 12.2014
Assistant Director of Sales/ Sales & Catering Coordinator
Marriott Fisherman’s Wharf Hotel
07.2004 - 03.2011
Bachelor of Arts - Hospitality Administration And Management
Hospitality Institute For Hotel/Motel Management
No Degree - Communications
City College
Awards
Employee of the Month