Margaret Rodriquez
Los Angeles,CA
Summary
Results-driven Appointment Clerk with a 19-year background working in a high call volume environment. Experienced in appointment setting, customer service, and team leadership. Self-motivated and flexible to manage multiple projects. Team player who works well with others.
Overview
34
34
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Baldwin Park, CA
03.2001 - 01.2022
- Documented all calls and inquiries in computer system.
- Set appointments with patients based on individual convenience.
- Acted as first point of contact and set appointments for prospective patients and current patients.
- Answered approximately 200 calls per day regarding appointment requests, concerns and inquiries.
- Provided accurate information and answered any questions regarding services.
Assistant Activities Coordinator
Behavior Education & Learning Institute
Alhambra, CA
02.1986 - 03.1999
- Promoted and communicated upcoming activities to residents, families and associates.
- Facilitated special activities on weekends and evenings.
- Assisted participants with social program activities.
- Prepared event materials, staged spaces and coordinated activities with other departments.
Education
Spanish Language And Literature
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Montebello High School
Montebello, CA06.1983
Skills
- Attention to Detail
- Multitasking and Prioritization
- Verbal and Written Communication
- Research and Data Analysis
- Documentation and Reporting
- Courteous and Professional
- Customer Service-Oriented
- Positive Attitude and Energetic
Languages
Spanish
Native or Bilingual
Timeline
Appointment Clerk
Kaiser Permanente
03.2001 - 01.2022
Assistant Activities Coordinator
Behavior Education & Learning Institute
02.1986 - 03.1999
Spanish Language And Literature
East Los Angeles College
High School Diploma -
Montebello High School
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