Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Margaret Rosera

Warwick,RI

Summary

Dynamic administrative professional with extensive experience at Blue Cross and Blue Shield of RI, excelling in client relations and payment reconciliation. Proven ability to enhance operational efficiency through effective calendar management and data oversight, ensuring seamless service delivery and maintaining strong relationships with clients.

Overview

42
42
years of professional experience

Work History

Administrative Assistant

Universal Healthcare Wealth Management
10.2021 - 10.2025
  • Coordinated scheduling and calendar management.
  • Responsibilities included, answering calls, greeting clients prior to appointments and updating current client information.
  • Handling daily follow up tasks, emails, deposits, IRA
    distributions, journal transfers, general account questions and correspondence.
  • Payment reconciliations and auditing.

Healthcare and Insurance Operations Analyst

Blue Cross and Blue Shield of RI
02.2016 - 09.2021
  • Responsible for gathering and calculating monthly commission payments on behalf of brokers.


  • Handled calls and direct emails daily to address customer inquiries and concerns.


  • Actively listened to customers' requests, confirming full understanding before addressing concerns.


  • Carried out day-to-day duties accurately and efficiently.


  • Developed and maintained courteous and effective working relationships.

Senior Membership Representative

Blue Cross and Blue Shield of RI
02.1984 - 04.2016
  • Handled internal and external inquiries into account status and customer concerns.


  • Generated billing for employers with group policies, and ensured timely delivery through both traditional mail and electronic means.


  • Maintaining said employers and their employees enrollment, avoiding disruption in their coverages.

Education

Community College of RI
Warwick RI

Skills

  • Calendar management
  • Client relations
  • Payment reconciliation
  • Account auditing
  • MS Office
  • Clerical
  • Data Management

Timeline

Administrative Assistant

Universal Healthcare Wealth Management
10.2021 - 10.2025

Healthcare and Insurance Operations Analyst

Blue Cross and Blue Shield of RI
02.2016 - 09.2021

Senior Membership Representative

Blue Cross and Blue Shield of RI
02.1984 - 04.2016

Community College of RI

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Margaret Rosera