Colette Newell
Killeen,TX
Summary
Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
General Manager
Sonic
Killeen, TX
04.2007 - Current
- Certified Food Safety instructor & proctor, able to travel to different stores in area.
- Successfully oversaw daily store functions while effectively leading 30+employees.
- Responsible for effective, accurate scheduling setting store up for success, while accommodating team member needs & requests.
- Consistently maintain profit margin of around 20%, month over month.
- Responsible for all payments regarding franchise & sales tax.
- Consistently scored 90% or higher on biannual NSF food safety audits.
- Constantly exceeded expectations, in regards to customer experience and Mystery shops.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Volunteer- Coach & Band Booster Parent
Chapparal High School
Killeen, TX
05.2022 - Current
- Greeted visitors and answered questions about program, requirements and opportunities.
- Assisted with special events and programs, handling 50+ patrons nightly.
- Used strong interpersonal communication skills to convey information to others.
- Responded to questions from customers and community members.
- Supported engaging and fun events by helping with organization and planning.
- Maintained clean facilities to better serve program needs.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Helped program leaders with administrative support duties.
- Helped program leadership with planning and fundraising responsibilities.
- Engaged in community outreach to support program mission.
- Met with other volunteers and program leaders to discuss new services.
Education
No Degree - General Studies
Central Texas College
Killeen, TX2003
High School Diploma -
Robert M Shoemaker High School
Killeen, TX05.2002
Skills
- Management Team-Building
- Microsoft SharePoint
- Human Resources Oversight
- Department Oversight
- Finance and Accounting Oversight
- Financial Forecasting
- Cost Management
- Microsoft Office
- Business Leadership
- Customer Service
- Mathematical Calculation and Reasoning
- Tax Software
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Strategic Planning
Languages
Spanish
Limited Working
Timeline
Volunteer- Coach & Band Booster Parent
Chapparal High School
05.2022 - Current
General Manager
Sonic
04.2007 - Current
No Degree - General Studies
Central Texas College
High School Diploma -
Robert M Shoemaker High School
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