Margaret Sefton
Wawa International
Daytona Beach,FL
Customer Service Associate and self-employed writer, editor, and coach with experience in customer-facing work, writing, editing, and coaching. Based in Daytona Beach, FL, with a background in English Literature, Christian Education and Administration, and Creative Writing
36
years of professional experience
Work History
Customer Service Associate
1 Year 10 Months
Wawa International - Daytona Beach, Florida | 11.2024 - 09.2026
- Greeted customers promptly and delivered courteous service across high-volume store operations.
- Operated POS registers accurately while processing cash, card, and mobile payments.
- Restocked merchandise to maintain full sales floor availability.
- Resolved customer concerns professionally, supporting satisfaction and smooth transaction flow.
- Maintained clean, organized service areas through routine sanitation and safety checks.
- Assisted teammates during peak periods to support efficient workflow and consistent service.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Enhanced brand image by consistently delivering service beyond expectations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
writer, editor, coach
17 Years
Self-employed | 01.2008 - 01.2025
- Published writer and editor with pieces in online and print journals
- Composed original written material for various types of publications and submitted for approval by editor
- Edited and proofread drafts of stories
- Completed accurate and polished formatting in line with publishing standards and deadlines
- Chose photography and artwork to attract readership
- Mentored adult learners interested in creative writing and publishing
Christian Education Intern
2 Months
National Presbyterian Church - Washington, D.C. | 09.1997 - 11.1997
- Adapted curriculum materials for age-specific groups and varied learning needs.
- Taught classes and led Bible study groups according to age group and learning goals.
Reference Librarian
1 Year 7 Months
Orange County Library System - Orlando, Florida | 10.1990 - 05.1992
- Instructed community members in library technology, research tools, and online services
- Researched complex inquiries and delivered accurate, timely responses using professional judgment
- Supported readers' advisory by recommending materials aligned with patron interests and needs
- Collaborated with library staff to improve service delivery and resolve challenging reference issues
Education
Bachelor of Arts - English
Wake Forest University - Winston-Salem, North Carolina
05-1990
Cum Laude
Low Residency Master of Fine Arts - Fiction
Seattle Pacific University - Seattle, Washington
08-2008
Master of Arts - Christian Education and Administration
Denver Seminary - Denver, Colorado
03-1998
Magna Cum Laude
Skills
Customer service
Written communication
Verbal communication
Planning and organization
Team collaboration
Interpersonal skills
Stock replenishment
Product education
Honors:
Omicron Delta Kappa National Honor Society, 1988/90, Sigma Tau Delta (English Honor Society), 1989/90, Leadership America, International Leadership Center, Dallas, Texas, 1989
Timeline
Customer Service Associate
Wawa International
11.2024 - 09.2026Read more
writer, editor, coach
Self-employed
01.2008 - 01.2025Read more
Christian Education Intern
National Presbyterian Church
09.1997 - 11.1997Read more
Reference Librarian
Orange County Library System
10.1990 - 05.1992Read more
Wake Forest University - Bachelor of Arts, English
Read more
Seattle Pacific University - Low Residency Master of Fine Arts, Fiction
Read more
Denver Seminary - Master of Arts, Christian Education and Administration
Read more