Margaret Soos
Marion,VA
Summary
Dedicated Behavioral Health Technician with experience in assisting clients through daily living activities and emotional challenges. Proficient in progress monitoring and documentation, contributing to effective care strategies within multidisciplinary teams.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Mount Rogers CSB
Marion, VA
04.2026 - Current
- Assisted clients with daily living activities and personal care to promote independence.
- Monitored client behaviors and documented observations to inform treatment plans.
- Collaborated with multidisciplinary teams to develop personalized care strategies.
- Conducted therapeutic activities that support emotional and social development of clients.
- Provided emotional support and encouragement to clients during challenging situations.
Personal Lines Insurance Sales Agent
Ashley Insurance Services, LLC
Marion, VA
07.2020 - 03.2025
- Developed personalized insurance solutions tailored to client needs and preferences.
- Conducted comprehensive risk assessments to identify coverage gaps for clients.
- Collaborated with underwriters to secure optimal policy terms and conditions.
- Educated clients on policy details, ensuring understanding of coverage and exclusions.
- Managed renewals and policy modifications, maintaining client relationships through effective communication.
- Resolved client inquiries efficiently, enhancing customer satisfaction and retention rates.
Education
High School Diploma -
Oak Hill Academy
Mouth Of Wilson, VANo Degree - Nursing
Radford University
Radford, VAMicrocomputer Operations - Microcomputers
Wytheville Community College
Wytheville, VAAssociate of Science - Elementary Education
Wytheville Community College
Wytheville, VA05-2003
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Conflict resolution
- Case documentation
- Patient observation
- Progress monitoring
- Self-care practices
- Emergency response
- Records maintenance
- Incident reporting
- Records management
Languages
English
Native or Bilingual
Timeline
Behavioral Health Technician
Mount Rogers CSB
04.2026 - Current
Personal Lines Insurance Sales Agent
Ashley Insurance Services, LLC
07.2020 - 03.2025
High School Diploma -
Oak Hill Academy
No Degree - Nursing
Radford University
Microcomputer Operations - Microcomputers
Wytheville Community College
Associate of Science - Elementary Education
Wytheville Community College