Margaret Stokes
Gainesville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Valley View Weddings And Events
12.2022 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Chuy's Tex-Mex Restaurant
06.2022 - 09.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
Catering Server
Centerplate Catering
09.2017 - 02.2019
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleared dishes and glassware quickly following each course.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Prepared and maintained drink stations throughout catering events.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished condiments and other supplies at tables and service bars.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Santa Fe High School
Alachua, FL05.2023
Skills
- Quality Control
- Sales Techniques
- Workflow Coordination
- Special Requests and Substitutions
- Hospitality Service Expertise
- Billing and Payment Processing
- Guest Relations Management
- Item Promotion
- Food Preparation and Safety
- Stocking and Replenishing
- Patron Experiences
- Customer Service and Rapport
- Guest Flow
- Natural Leadership
- Guest Satisfaction
Timeline
Server
Valley View Weddings And Events
12.2022 - Current
Restaurant Hostess
Chuy's Tex-Mex Restaurant
06.2022 - 09.2022
Catering Server
Centerplate Catering
09.2017 - 02.2019
High School Diploma -
Santa Fe High School
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