Margaret Swartzlander
Gainesville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Dacula, GA
02.2024 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Delivery Manager
Domino's Pizza
Dacula, GA
05.2023 - Current
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
Beauty Advisor & Cashier
Ulta Beauty Inc.
01.2022 - 05.2022
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Arranged merchandise to present visually appealing displays and attract clientele
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Sales Associate
Abercrombie & Fitch
10.2021 - 02.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Dishwasher & Delivery Driver
Rosati's Authentic Chicago Pizza
05.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Cashier & Food Service
Taco Bell
07.2020 - 05.2021
- Trained new team members in cash register operation, stock procedures, and customer services
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA05.2026
High School Diploma -
Mill Creek Highschool
Hoschton, GA05.2021
Skills
- Staff Supervision
- Policy Enforcement
- Staff Training and Development
- Outgoing personality
- Customer Relationship Management (CRM)
- Dispute mediation
- Cash handling accuracy
- POS system operation
- Product Sales
- Cash register operation
- Excellent communication skills
- Task Delegation
- Product and service knowledge
- Team motivation
- Customer Service
- Continuous Improvement
- Onboarding and Orientation
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Effective Communication
- Performance Evaluation
- Staff Training
Languages
(American) Sign Language
Limited Working
German
Limited Working
American Sign Language
I worked closely under a fully deaf manager, and I was the only staff member on my team who was able to communicate with him using a mixture of basic ASL and rapport-building, and established a working relationship that allowed us to streamline efficient work practices and build a community of regular customers who gave us positive feedback on the impact of customer satisfaction.
Timeline
Assistant Manager
Domino's Pizza
02.2024 - Current
Delivery Manager
Domino's Pizza
05.2023 - Current
Beauty Advisor & Cashier
Ulta Beauty Inc.
01.2022 - 05.2022
Sales Associate
Abercrombie & Fitch
10.2021 - 02.2022
Dishwasher & Delivery Driver
Rosati's Authentic Chicago Pizza
05.2021 - 09.2021
Cashier & Food Service
Taco Bell
07.2020 - 05.2021
Bachelor of Science - Criminal Justice
Kennesaw State University
High School Diploma -
Mill Creek Highschool