Excel
Margaret Tolle
Indianapolis,IN
Summary
Enterprising Operations Manager RX successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager Rx
CVS Health
Indianapolis, IN
03.2012 - Current
- Supervised and performed human resource management functions for [Number] subordinates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited and developed employees for [Type] department.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
Team Lead
Stericycle
Indianapolis, United States
03.2016 - 03.2018
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Responded to customer requests for products, services and company information.
- Handled advanced issues with calm, knowledgeable and professional approach.
Assistant Manager
21st Amendment
Indianapolis, IN
03.2015 - 02.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
GED -
North Central High School
Indianapolis, IN 03.2012 - 03.2012
Skills
Merchandising operations
Process and procedure development
Employee reviews
Recruitment
Relationship building
Budget development
Coaching and mentoring
Staff training/development
Employee scheduling
Effective leader
Delegation
Certification
CPhT - Certified Pharmacy Technician
Software
Microsoft Office
Libre Suite
All Social Media Platforms
Timeline
CPhT - Certified Pharmacy Technician
01-2022
Team Lead
Stericycle
03.2016 - 03.2018
Assistant Manager
21st Amendment
03.2015 - 02.2016
Operations Manager Rx
CVS Health
03.2012 - Current
GED -
North Central High School
03.2012 - 03.2012