Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Margaret Tolle

Margaret Tolle

Indianapolis,IN

Summary

Enterprising Operations Manager RX successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager Rx

CVS Health
Indianapolis, IN
03.2012 - Current
  • Supervised and performed human resource management functions for [Number] subordinates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited and developed employees for [Type] department.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed overstocking, restocking and inventory control procedures during [Type] shift.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.

Team Lead

Stericycle
Indianapolis, United States
03.2016 - 03.2018
  • Minimized process lags through operations protocols and client account management training.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Responded to customer requests for products, services and company information.
  • Handled advanced issues with calm, knowledgeable and professional approach.

Assistant Manager

21st Amendment
Indianapolis, IN
03.2015 - 02.2016
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

GED -

North Central High School
Indianapolis, IN
03.2012 - 03.2012

Skills

    Merchandising operations

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Certification

CPhT - Certified Pharmacy Technician

Software

Excel

Microsoft Office

Libre Suite

All Social Media Platforms

Timeline

CPhT - Certified Pharmacy Technician

01-2022

Team Lead

Stericycle
03.2016 - 03.2018

Assistant Manager

21st Amendment
03.2015 - 02.2016

Operations Manager Rx

CVS Health
03.2012 - Current

GED -

North Central High School
03.2012 - 03.2012

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Margaret Tolle