Margaret Winters
Lockport,IL
Summary
Proven performer at Skywest, adept in emergency procedures and customer service, ensuring safety and enhancing passenger satisfaction. Excelled in teamwork and problem-solving, achieving high customer loyalty and performance ratings. Demonstrated exceptional adaptability and interpersonal skills, significantly contributing to operational efficiency and service excellence.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Skywest
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Server
Hooters
02.2009 - 12.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Employment Consultant
Cabet Group
05.2006 - 08.2008
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Managed caseloads of up to 280 monthly clients in search of gainful employment.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Assisted 280 clients with job placement.
- Tracked clients' progress in company database to provide monthly reports.
- Developed job leads in order to increase placements.
- Matched clients to open positions based on skills and work requirements.
Education
Associate Of Applied Science - Criminal Justice
Joliet Junior College
Aviation Electrician
Aviation Electrician Assistant
US Navy04.1993
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Verbal and written communication
- Emergency Procedures
- Interpersonal communications
- Detail Oriented
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Airline Policies
- Active Listening
Timeline
Server
Hooters
02.2009 - 12.2012
Employment Consultant
Cabet Group
05.2006 - 08.2008
Flight Attendant
Skywest
Associate Of Applied Science - Criminal Justice
Joliet Junior College
Aviation Electrician
Aviation Electrician Assistant
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