Margaret E. Swartz

Self Employed Web

Huron, OH

01.2023 - Current

Handled all aspects of business, including accounting, purchasing and web design.
Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
Composed images of products using video or still cameras, lighting equipment and editing software.
Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Delivered e-mail confirmation of completed transactions and shipment.
Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Received and processed payments from customers using electronic transaction services.
Tracked shipment progress using a variety of shipping carriers' tracking systems.
Purchased new or used items from online or physical sources for resale via websites.
Processed sales transactions accurately while achieving monthly sales goals.
Responded promptly to customer inquiries via email, phone, and live chat.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Canceled orders based on customer requests or inventory or delivery problems.
Ensured compliance with applicable laws related to eCommerce activities.
Developed strategies to increase website traffic and maximize customer engagement.