Margaret (Molly) Ryan
San Diego,CA
Summary
Sales development and customer engagement professional with experience supporting inbound and outbound lead qualification, meeting booking, and pipeline support in fast-paced, metric-driven environments. Skilled in timely follow-up, personalized outreach, and clear customer communication to convert interest into sales-ready conversations. Experienced in cross-functional collaboration to improve engagement, response rates, and conversion efficiency.
Overview
4
4
years of professional experience
Work History
Sales Development Representative
Seesaw Learning
Remote
01.2023 - 11.2023
- Facilitated personalized communication strategies to qualify potential leads and drive business growth.
- Analyzed audience engagement to optimize email campaigns, achieving a 75% open rate and increasing qualified leads.
- Crafted informative resources for customers to facilitate product knowledge and boost engagement levels.
- Cultivated relationships with potential clients to drive interest in educational technology solutions.
- Conducted thorough research to identify target markets and optimize outreach efforts.
Inbound Sales Development Representative
Split Software (now Harness)
Boston, MA
04.2022 - 02.2023
- Spearheaded inbound lead qualification and meeting scheduling in partnership with marketing and sales teams.
- Managed timely responses to inbound leads, enhancing conversion speed and customer engagement.
- Executed timely follow-up and clear communication strategies to transform inbound interest into qualified sales meetings.
- Developed targeted outreach strategies to engage potential clients and increase lead generation.
- Collaborated with marketing teams to align messaging and improve campaign effectiveness.
Resident Teaching Artist (Part-Time)
ArtReach
San Diego, CA
01.2025 - Current
- Facilitated visual arts education for K–12 students to enhance creative expression and critical thinking.
- Enhanced communication organization and adaptability through effective classroom instruction and program execution.
- Streamlined project workflows, improving efficiency in program execution and resource allocation.
Visual Designer & Digital Marketing Support
Moon & Sun
San Diego, CA
10.2024 - 10.2025
- Developed and implemented social media content strategies across web, email, and social platforms.
- Facilitated email and website content updates to enhance brand messaging consistency across channels.
- Spearheaded launch execution, driving a 93% increase in online orders.
- Designed visually engaging interfaces for web and mobile applications, enhancing user experience.
Brand Marketing Associate (Contract)
Berkshire Hathaway — Bob McCaffery Team
San Diego, CA
04.2023 - 05.2025
- Managed client marketing accounts by creating engaging content and coordinating campaign strategies.
- Crafted and refined copy to align with brand voice across social and digital channels.
- Oversaw content calendar management and synchronized deadlines among stakeholders.
- Monitored engagement and performance metrics to enhance reporting accuracy.
Education
B.A. - Digital Advertising, Minor in Fine Art
Louisiana State University
Baton Rouge, LA05-2020
Certificate - UX/UI Design Program
Springboard
01-2025
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- Objection handling
- CRM management
- Leads prospecting
- Email outreach
- Strategic thinking
- CRM tracking
- Relationship development
- Product demonstration
- Salesforce proficiency
- Sales forecasting
- Marketing support
- Social selling
Timeline
Resident Teaching Artist (Part-Time)
ArtReach
01.2025 - Current
Visual Designer & Digital Marketing Support
Moon & Sun
10.2024 - 10.2025
Brand Marketing Associate (Contract)
Berkshire Hathaway — Bob McCaffery Team
04.2023 - 05.2025
Sales Development Representative
Seesaw Learning
01.2023 - 11.2023
Inbound Sales Development Representative
Split Software (now Harness)
04.2022 - 02.2023
Certificate - UX/UI Design Program
Springboard
B.A. - Digital Advertising, Minor in Fine Art
Louisiana State University