Margarita Garza
Round Rock,TX
Summary
Dedicated and results-oriented customer service representative with extensive experience in managing inquiries and resolving complex issues. Developed and facilitated training programs for new team members, boosting service quality and operational efficiency. With a keen ability to engage customers, I maintained a high satisfaction rate while addressing escalated complaints with empathy and professionalism. Eager to bring my expertise to a dynamic team and further enhance customer experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Concierge
Watermere
2026 - Current
- Provided exceptional customer service to residents and guests, ensuring positive experiences.
- Managed reservations and bookings efficiently using property management software.
- Assisted residents with inquiries, offering tailored recommendations for local attractions and services.
- Coordinated special events and activities, enhancing community engagement among residents.
- Resolved conflicts and complaints diplomatically, maintaining resident satisfaction and loyalty.
CSR
Velvet Taco
10.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Conducted product training sessions for new team members, enhancing team performance and service quality.
- Managed a high volume of customer calls and emails, maintaining a 95% satisfaction rate.
- Resolved escalated customer complaints with a focus on maintaining customer loyalty and trust.
Education
Some College (No Degree) - Business
Texas State
Round Rock, United StatesHigh School Diploma - undefined
Stony Point
Round Rock, United States01.2023
Skills
- Multitasking
- Customer Engagement
- Strong work ethic
- Highly adaptable
- Telephone etiquette
- Conflict resolution
Certification
Food Handlers
Texas Alcohol Beverage Commission
Timeline
CSR
Velvet Taco
10.2023 - Current
High School Diploma - undefined
Stony Point
Concierge
Watermere
2026 - Current
Some College (No Degree) - Business
Texas State