Open To Work
Margarita Hare
Bartender , RM
Conroe,TX
Work Preference
Summary
Talented leader offering over 21 years of experience in Guest Relations. Motivating Team Member's to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Looking for personal growth opportunity.
Overview
11
11
years of professional experience
Work History
Manager
The Capital Grille
Houston, TX
03.2009 - 04.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Trained and guided team members to maintain high productivity and performance metrics
- Achieved 90 % average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
Education
High School Diploma -
Katy High School
Katy, TX2000
Skills
- Trained in performance and wage reviews
- Passion for customer satisfaction
- Strategic Planning
- Project Organization
- Human resources management
- Conflict resolution
- Coaching and mentoring
- Product development
- Business Development
Timeline
Manager
The Capital Grille
03.2009 - 04.2020
High School Diploma -
Katy High School