Jon Gonzales
The Woodlands,TX
Summary
Dynamic manager with a proven track record at Sawyer Management Group, as well as over 18 years of resteraunt and customer service experience, excelling in customer service and team leadership. Enhanced operational efficiency and reduced turnover through effective training and conflict resolution. Skilled in financial reporting and inventory management, fostering a positive work environment while driving profitability and customer loyalty. Overall, I am someone who has an ability to engage, motivate and develop staff, by fostering teamwork, mentoring and training for a positive culture; someone who can clearly communicate with staff, owners, suppliers, and guests; someone who calmly and fairly resolves issues; someone who has experience eith payroll, P&L, budgets and financial goals; who possesses a deep knowledge of both FOH and BOH operations, guidelines and safety practices; someone who is adaptable, resilient amd positive both in am out of the workplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Sawyer Management Group / Sawyer Park and Woodsons
The Woodlands, TX
04.2023 - Current
- Supervised daily operations to ensure efficient service and compliance with health regulations.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Managed inventory control, minimizing waste while ensuring adequate stock levels.
- Coordinated scheduling to optimize labor costs while maintaining service quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Executing several tasks to help business goals on programs such as Word and Excel.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Head Bartender
Buffalo Wild Wings
The Woodlands, TX
12.2014 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Customer Support Specialist
Aon Hewitt
The Woodlands, TX
11.2012 - 08.2013
- Supervised daily operations to ensure efficient service and compliance with health regulations.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Managed inventory control, minimizing waste while ensuring adequate stock levels.
- Coordinated scheduling to optimize labor costs while maintaining service quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Executing several tasks to help business goals on programs such as Word and Excel.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
Art Education
Glassell School of Art
Houston, TXTeacher Education
Montgomery County Community College
The Woodlands, TXSkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Team management
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Supervisory skills
- Performance improvement
- Kitchen equipment operation and maintenance
- Regulatory compliance
- Trained in performance and wage reviews
- Labor and food cost control
- Restaurant operations management
- Kitchen oversight
- Problem-solving
- Outgoing Personality
- Organizational ability
- Complex Problem-Solving
- Acrylic painting
- Visual Art Creation
- Digital illustration
- Traditional drawing
- Creative capabilities
- Superb attention to detail
- Logo creation
- Project Design
Certification
Manager Food Handlers License.
TABC Certified
Timeline
Manager
Sawyer Management Group / Sawyer Park and Woodsons
04.2023 - Current
Head Bartender
Buffalo Wild Wings
12.2014 - 05.2023
Customer Support Specialist
Aon Hewitt
11.2012 - 08.2013
Art Education
Glassell School of Art
Teacher Education
Montgomery County Community College