Margarita Ocampo
Greeley,CO
Summary
Dedicated and detail-oriented human services professional with progressive experience supporting vulnerable populations through case management, emergency assistance, victim advocacy, and shelter operations. Skilled in trauma-informed care, case management, and administrative coordination. Adept at building trust, managing crises, and working collaboratively with diverse teams. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Greeley Family House
Greeley, CO
09.2025 - 03.2026
- Conducted comprehensive assessments to identify client needs and housing solutions.
- Developed personalized action plans to facilitate sustainable housing stability for clients.
- Coordinated with community resources to provide essential support services for clients.
- Monitored client progress, ensuring adherence to established goals and timelines.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Victims Assistance Coordinator
Catholic Charities
Greeley, CO
10.2023 - 09.2025
- Provide direct support, safety planning, and resource coordination for individuals affected by trauma or crime.
- Collaborate with legal and community partners to ensure comprehensive victim advocacy and service delivery.
- Maintain confidentiality and promote client empowerment using a trauma-informed approach.
- Managed volunteer recruitment, training, and scheduling to support organizational initiatives.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Emergency Assistance Coordinator
Catholic Charities
Greeley, CO
10.2022 - 09.2025
- Coordinate emergency relief including food, shelter, and financial assistance for at-risk clients.
- Perform intake assessments, maintain case records, and monitor follow-ups using digital tracking systems.
- Serve as a liaison between clients and community resources to ensure effective support.
- Oversaw data collection processes to ensure accurate reporting on program outcomes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Office Coordinator
Catholic Charities
Greeley, CO
06.2022 - 10.2022
- Managed front desk operations including client intake, scheduling, and documentation.
- Supported daily administrative functions, answered inquiries, and maintained office flow.
- Delivered excellent customer service while respecting client confidentiality and diverse needs.
- Developed and maintained filing systems, enhancing accessibility of client information for staff.
- Collaborated with multidisciplinary teams to enhance client services and resolve operational challenges.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Shelter Associate
Catholic Charities
Greeley, CO
11.2020 - 06.2022
- Assisted with daily operations of emergency shelter serving individuals and families in crisis.
- Provided residents with resources, hygiene supplies, and emotional support in a safe environment.
- Promoted dignity and respect for clients experiencing homelessness.
Education
Cosmetology License - Cosmetology
Cheeks International Academy of Beauty Culture
Greeley01-2014
High School Diploma -
Greeley High School
Greeley, CO05-2007
Skills
- Emergency & Victim Support Services
- Trauma-Informed Care Practices
- Client Advocacy & Needs Assessment
- Microsoft Excel & Database Management
- Time Management & Self-Motivation
- CPI Certified Crisis Intervention
- Bilingual Communication (English/Spanish)
- Customer Service & Front Office Coordination
Certification
- CPI (Crisis Prevention Intervention) Certified
- Trauma-Informed Care Training
- CPR- Cardiopulmonary Resuscitation and Emergency Cardiovascular Care
- COVA- Colorado Organization for Victim Assistance
- WCVC- Weld Crime Victim Compensation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housing Case Manager
Greeley Family House
09.2025 - 03.2026
Victims Assistance Coordinator
Catholic Charities
10.2023 - 09.2025
Emergency Assistance Coordinator
Catholic Charities
10.2022 - 09.2025
Front Office Coordinator
Catholic Charities
06.2022 - 10.2022
Shelter Associate
Catholic Charities
11.2020 - 06.2022
Cosmetology License - Cosmetology
Cheeks International Academy of Beauty Culture
High School Diploma -
Greeley High School