Margarita Panchamé Galeano
Reading,PA
Summary
Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Bodega Umanzor área Pa'fiesta
El Progreso , Yoro
10.2022 - 08.2023
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- making decorations and arrangements for gifts
- decoration for events, celebrations, sales rooms and others
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Identified potential opportunities to upsell products or services.
Customer Service Manager
HosPETal Kanino
El Progreso, Yoro
03.2021 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- management of purchases and sales of product and respective inventories
- encargada de preparacion y esterilizacion de equipo y area quirurgico
- in charge of work agenda, client agenda, payment and deposit agenda
Production Coach
HCE Myron Honduras
El Progreso , Yoro
12.2017 - 12.2020
- production preparer
- interaction with warehouse to get production
- inventory control and production schedule
Education
High School Diploma -
Centro Técnico Hondureño Aleman
San Pedro Sula Honduras CA11-2003
Infop
San Pedro Sula Honduras CASkills
- Customer Complaint Resolution
- Appointment Scheduling
- Incoming Call Management
- animal care area management
- management of surgical area and equipmentanimal care
store management, inventory and production
- Sales Quota Achievement
- Customer Needs Assessment
- Problem-Solving
- Analytical Thinking
- Continuous Improvement
- Market Research
- Customer Satisfaction
- Professionalism
- Conflict Resoluti
- Adaptability and Flexibility
- Organizational Skills
Timeline
Customer Service Sales Representative
Bodega Umanzor área Pa'fiesta
10.2022 - 08.2023
Customer Service Manager
HosPETal Kanino
03.2021 - 10.2021
Production Coach
HCE Myron Honduras
12.2017 - 12.2020
High School Diploma -
Centro Técnico Hondureño Aleman
Infop