Margarita Rayas Enriquez
Dallas
Summary
Proven customer service expert with a track record of enhancing customer loyalty at City of Dallas, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrated work ethic and integrity, alongside strong skills in customer assistance and tech support, ensuring high service quality and continuous improvement.
Overview
7
7
years of professional experience
Work History
Cashier
SA Recycling
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
City of Dallas
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tech Support
Ziosk
10.2017 - 02.2021
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Served as a liaison between customers and tech support teams when needed.
Education
High School Diploma -
W.W. Samuell High School
8928 Palisade Dr Dallas Texas 7521706-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Completed manager training program.
- Resolved product issue through consumer testing.
- Trained and mentored ten employees.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
SA Recycling
04.2024 - Current
Customer Service Representative
City of Dallas
01.2023 - 05.2023
Tech Support
Ziosk
10.2017 - 02.2021
High School Diploma -
W.W. Samuell High School
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