Margarita Rivera
Glendale Heights,IL
Summary
Dynamic leader with proven expertise in staff management and customer relationship management honed at Urban Counter. Excelled in enhancing customer satisfaction and resolving staff conflicts, demonstrating exceptional problem-solving and verbal communication skills. Skilled in fostering team agility and performance, with a track record of promoting academic growth and emotional well-being at KinderCare Learning Centers.
Overview
4
4
years of professional experience
Work History
Manager
Urban Counter
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Lead Teacher
KinderCare Learning Centers
01.2021 - 08.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
Associate of Applied Science - Ultrasound Tech
College of Dupage
Glen Ellyn, IL06.2026
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Customer Relationship Management (CRM)
Problem Resolution
Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Manager
Urban Counter
10.2023 - Current
Lead Teacher
KinderCare Learning Centers
01.2021 - 08.2023
Associate of Applied Science - Ultrasound Tech
College of Dupage
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