Margeana Hester
Pearcy,USA
Summary
Detail-oriented Unit Secretary experienced in patient scheduling and telephone reception, with a focus on maintaining confidentiality and HIPAA compliance. Enhanced communication between departments to improve workflow and support clinical staff in delivering quality patient care. Provided comprehensive support to patients, addressing their needs and ensuring efficient operations.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Unit Secretary
National Park Medical Center
Hot Springs, USA
08.2011 - 11.2025
- Coordinated patient scheduling and managed appointment systems efficiently.
- Managed telephone reception, greeting callers and directing inquiries to appropriate personnel.
- Recorded patient weights accurately during routine check-ins to monitor health.
- Streamlined office operations through effective organization skills.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Supported clinical staff by maintaining accurate inventory of medical supplies and equipment.
- Facilitated interdepartmental communication to improve workflow and coordination of patient care.
Education
Applied Science Funeral Service -
UofA Hope
Hope, ARApplied Science Funeral Service -
National Park College
Hot SpringsHigh School Diploma -
Lake Hamilton High School
Pearcy, ARAssociate of Arts -
National Park College
Hot Springs, ARSkills
- Patient scheduling
- Telephone reception
- Incoming call reception
- Patient documentation
- Take vital signs
- Organization
- Customer service
Certification
RMA/Unit Secretary, Renewed, 10/01/23
Timeline
Unit Secretary
National Park Medical Center
08.2011 - 11.2025
Applied Science Funeral Service -
UofA Hope
Applied Science Funeral Service -
National Park College
High School Diploma -
Lake Hamilton High School
Associate of Arts -
National Park College