Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Vittoria Pezzani

Alexandria,VA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Overview

14
14
years of professional experience

Work History

Server/Bartender/General Manager

Trattoria Al Volo
Washington, DC
05.2020 - 09.2022
  • Set clear expectations and created positive working environment for employees.
  • Cultivated warm relationships with regular customers.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.

Server

Urbano
Alexandria, VA
09.2010 - 03.2011
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Server/Bartender

Hanks Pasta Bar
Alexandria, VA
08.2008 - 03.2010
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Education

Cosmetology Education

Graham Webb International Academy of Hair
Arlington, VA
2005

Business Management

Northlake College
Irving, TX
2003

Skills

  • Records Organization and Management
  • Hiring and Onboarding
  • Food and Beverage Service
  • Supply and Inventory Maintenance
  • Administrative Management

Languages

Italian
Native or Bilingual
Amharic
Native or Bilingual
Spanish
Professional Working

Additional Information

Hairography Salon - Business Owner

https://www.instagram.com/hairography_11/

Timeline

Server/Bartender/General Manager

Trattoria Al Volo
05.2020 - 09.2022

Server

Urbano
09.2010 - 03.2011

Server/Bartender

Hanks Pasta Bar
08.2008 - 03.2010

Business Management

Northlake College

Cosmetology Education

Graham Webb International Academy of Hair