Vittoria Pezzani
Alexandria,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
14
14
years of professional experience
Work History
Server/Bartender/General Manager
Trattoria Al Volo
Washington, DC
05.2020 - 09.2022
- Set clear expectations and created positive working environment for employees.
- Cultivated warm relationships with regular customers.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
Server
Urbano
Alexandria, VA
09.2010 - 03.2011
- Collected orders and relayed them to bartenders quickly and accurately.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server/Bartender
Hanks Pasta Bar
Alexandria, VA
08.2008 - 03.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Cosmetology Education
Graham Webb International Academy of Hair
Arlington, VA2005
Business Management
Northlake College
Irving, TX2003
Skills
- Records Organization and Management
- Hiring and Onboarding
- Food and Beverage Service
- Supply and Inventory Maintenance
- Administrative Management
Languages
Italian
Native or Bilingual
Amharic
Native or Bilingual
Spanish
Professional Working
Additional Information
Hairography Salon - Business Owner
https://www.instagram.com/hairography_11/
Timeline
Server/Bartender/General Manager
Trattoria Al Volo
05.2020 - 09.2022
Server
Urbano
09.2010 - 03.2011
Server/Bartender
Hanks Pasta Bar
08.2008 - 03.2010
Business Management
Northlake College
Cosmetology Education
Graham Webb International Academy of Hair