Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Margie Cruz

Margie Cruz

Amarillo,TX

Summary

Dynamic Sales Associate with a proven track record at David’s Bridal, excelling in relationship building and exceeding sales goals. Recognized for exceptional customer service and exceeding all sales goals, I foster positive experiences that drive revenue growth and motivate team collaboration. Committed to delivering results while maintaining a professional demeanor.

Overview

14
14
years of professional experience

Work History

Sales Associate

David’s Bridal
04.2012 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to foster memorable experiences.
  • Generated substantial revenue growth by surpassing sales objectives.
  • Motivated team members toward achieving goals.

Membership Sales Representative

WTS International, Inc.
11.2016 - 11.2018
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
  • Analyzed market trends to identify untapped opportunities for expanding membership base and increasing overall revenue.
  • Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
  • Participated in community events to represent organization and foster positive relationships within community.

Member Service Representative

Gold’s Gym
04.2011 - 04.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Amarillo High School
Amarillo, TX
05.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Money handling
  • Sales strategies
  • Professional demeanor
  • Building rapport
  • Relationship selling
  • Friendly and outgoing
  • Upselling and cross selling
  • Exceeds sales goals
  • Positive and professional

Timeline

Membership Sales Representative

WTS International, Inc.
11.2016 - 11.2018

Sales Associate

David’s Bridal
04.2012 - Current

Member Service Representative

Gold’s Gym
04.2011 - 04.2013

GED -

Amarillo High School

Similar Profiles

CREATE PROFILE
Margie Cruz