Margo Bland
Wichita,KS
Summary
Dynamic leader with proven expertise in staff management and maximizing profitability, honed across roles at Five Below and other leading retailers. Excelled in leadership development and problem-solving, driving productivity and fostering employee retention. Skilled in relationship building, significantly enhancing customer satisfaction and team performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Five Below
Wichita, KS
08.2024 - Current
- Created weekly work schedules for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Store Manager
Rainbow Shops
Wichita, KS
03.2021 - 08.2023
- Created weekly work schedules for store personnel.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified opportunities for cost savings through waste reduction initiatives.
Specialist
Dillards Department Store
Wichita, KS
04.2020 - 12.2022
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained accurate records of customer interactions and feedback.
- Researched and analyzed customer feedback to identify areas of improvement.
Store Manager
Candyopolis
Wichita, KS
01.2012 - 08.2020
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Implemented efficient systems for tracking stock movement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Monitored employee performance and identified performance gaps for corrective action.
Education
High School Diploma -
East High
Wichita, KS05-1997
Skills
- Staff management
- Employee retention strategies
- Policies and procedures
- Maximizing profitability
- Leadership development
- Flexible schedule
- Problem-solving
- Relationship building and management
- Recruitment and hiring
Timeline
Store Manager
Five Below
08.2024 - Current
Store Manager
Rainbow Shops
03.2021 - 08.2023
Specialist
Dillards Department Store
04.2020 - 12.2022
Store Manager
Candyopolis
01.2012 - 08.2020
High School Diploma -
East High
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