Margo Moran
New York
Summary
Dynamic professional with a proven track record at Froth NYC and Lilia Ristorante where I enhanced customer satisfaction through exceptional communication and personalized service. A self-starter skilled in fact-checking and editing, I thrive in fast-paced environments, ensuring efficiency and accuracy while fostering a positive atmosphere for both team members and patrons.
Overview
5
5
years of professional experience
Work History
Barista
Froth NYC
03.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Lead Hostess
Lilia Ristorante
03.2024 - 10.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Freelance Contributor
UU World Magazine
04.2024 - 09.2024
- Researched and organized facts and sources.
- Collaborated with other writers and team members for new ideas and strategies.
- Interviewed sources for pieces and fact-checked information to create accurate work.
Administrative Assistant
Syracuse University VPA Office of Admissions
01.2020 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Editorial Intern
BUST Magazine
05.2021 - 08.2021
- Worked with writers to assist with story development and research.
- Edited written stories and fact-checked submissions by reviewing sources.
- Drafted interesting pieces with up to 750 word count.
Education
Bachelor of Science - Communication And Rhetorical Studies
Syracuse University
Syracuse, NY05-2023
Skills
- Scheduling
- Self-starter
- Exceptional communication
- Dispute mediation
- Professional demeanor
- SEO
- Fact-checking
- Editing and proofreading
- Office administration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Freelance Contributor
UU World Magazine
04.2024 - 09.2024
Barista
Froth NYC
03.2024 - Current
Lead Hostess
Lilia Ristorante
03.2024 - 10.2024
Editorial Intern
BUST Magazine
05.2021 - 08.2021
Administrative Assistant
Syracuse University VPA Office of Admissions
01.2020 - 05.2023
Bachelor of Science - Communication And Rhetorical Studies
Syracuse University
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