Orane Glenroy Powell
North Baldwin,NY
Summary
Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
21
21
years of professional experience
Work History
Flight Attendant
JetBlue Airways
04.2015 - Current
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Responsible for evacuation of passengers and crew in an emergency
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Sales and Service Associate
Hertz Corporation
12.2014 - 02.2015
- Processing of rental contracts
- Transporting customers to their desired destinations
- Greeted customers and offered assistance for increased customer satisfaction.
- Transporting vehicles to be serviced
- Worked varied hours to meet seasonal and business needs.
Senior Flight Attendant (Purser)/Training Instructor/Marketing and Branding Coordinator/Assistant Airport Manager (North America)
Fly Jamaica Airways
02.2012 - 12.2014
- Senior Flight Attendant (Purser)/Training Instructor: Ensuring the safety standards and procedures are adhered to at all times while onboard aircraft
- Onboard training of trainee Cabin Crew members
- Responsible for evacuation of passengers and crew in an emergency
- Delivering quality Customer Service to passengers at all times
- Resolved passenger conflicts and medical emergencies during flights.
- Complete relevant paperwork for each flight
- Marketing: Representing the airline at sponsored events in various countries
- Public speaking on behalf of the airline (eg
- TV and Radio interviews)
- Preparing branded booth space for the airline
- Assistant Airport Manager: Coordinating Customer Service Agents
- Coordinating arrivals and departures of flights at respective terminal
- Liaising with terminal ATC
- Baggage Reconciliation
- Delivering quality Customer Service
- Public Relations
- Collection of overweight fees for baggage
- Preparing reports
- Filing
- Booking hotel and airline reservations for passengers during irregular operations.
Assistant Manager
Tractor Trailer Parts & Services Ltd.
03.2009 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Flight Attendant
Air Jamaica Holdings Ltd.
10.2003 - 03.2009
- Ensuring that safety standards and procedures are adhered to at all times while onboard aircraft
- Responsible for evacuation of passengers and crew in an emergency
- Delivering quality Customer Service
- Offering duty free items for sale
- Offering bar items for sale
- Completing paperwork at end of flight.
Education
IMBA- Introduction To Micro Computers For Business Applications -
University Of The West Indies School Of Continuing Studies
Not ApplicableExcelsior Community College
Not ApplicableSchool Leaving Diploma / GED -
Jamaica College
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
Tel
631-839-2429
References
Available upon request
Timeline
Flight Attendant
JetBlue Airways
04.2015 - Current
Sales and Service Associate
Hertz Corporation
12.2014 - 02.2015
Senior Flight Attendant (Purser)/Training Instructor/Marketing and Branding Coordinator/Assistant Airport Manager (North America)
Fly Jamaica Airways
02.2012 - 12.2014
Assistant Manager
Tractor Trailer Parts & Services Ltd.
03.2009 - 02.2012
Flight Attendant
Air Jamaica Holdings Ltd.
10.2003 - 03.2009
IMBA- Introduction To Micro Computers For Business Applications -
University Of The West Indies School Of Continuing Studies
Excelsior Community College
School Leaving Diploma / GED -
Jamaica College
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