Margrete Cortez

• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Answered questions from customers regarding products and services offered by the company.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed office supplies inventory and placed orders when necessary.
• Developed and maintained filing systems for confidential documents and records.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Greeted visitors and provided general information about the company.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Handled incoming calls and directed callers to appropriate department or employee.

• Supported the execution of tailored learning programs for special needs students.
• Supervised small groups of students during instruction time.
• Helped implement behavior management strategies for individual students.
• Monitored student progress and provided feedback to teachers and parents.
• Assisted in the development and implementation of individualized education plans for students with special needs.
• Facilitated communication between educators, administrators, and parents regarding student progress.
• Ensured that all safety regulations were followed in the classroom environment.
• Developed creative learning activities that engage all types of learners.
• Participated in parent and teacher conferences to discuss student progress and challenges.
• Created and maintained positive relationships with students, parents, and colleagues.
• Provided guidance to students in the classroom setting.
• Observed students to help teachers identify potential learning blocks and opportunities for support.
• Assisted children at stations during small-group learning periods.
• Supplied one-on-one attention to each student during group activities.
• Implemented positive reinforcement techniques such as verbal praise or tangible rewards when appropriate.
• Assisted teachers in managing challenging behaviors associated with Autism Spectrum Disorder while maintaining a safe learning environment.
• Observed student behaviors, documented progress notes, collected data, wrote reports and maintained records related to student's academic progress.
• Maintained professional relationships with families by providing guidance, resources, advocacy and support services as needed.
• Created positive learning environments that promoted social interactions between peers and adults within the classroom setting.
• Provided one-on-one instruction to students with Autism Spectrum Disorders in a classroom setting.
• Applied positive reinforcement to redirect negative behaviors.

Communicated and collaborated well with educators from various grade levels.

• Performed data entry into computer systems to maintain accurate records of customer information.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Assisted with scheduling appointments for clients and visitors.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Responded to customer inquiries via phone, email, and in person.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Handled sensitive information in a confidential manner.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Updated customer information in databases regularly to ensure accuracy of records.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.