Mari Aguilar

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

⬧ Assisted customers with account inquiries, resolving issues promptly and enhancing satisfaction.

⬧ Managed high volume of calls, achieving a customer satisfaction rate and improving retention.

⬧ Utilized CRM software to track interactions, ensuring accurate records and efficient follow-up.

⬧ Collaborated with team to streamline processes, reducing response time and increasing efficiency.

⬧ Provided empathetic support to distressed customers, turning potentially negative experiences into positive outcomes. Mentored new team members on best practices.