Mari Scalone
Fredonia,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kallista
09.2022 - Current
- Answered constant flow of customer calls, emails and chats simultaneously with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Head lead and project planner for VIP clientele.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Order processing and data entry utilizing SalesForce, SAP, Microsoft Word and Excel.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Kohler Company
02.2018 - 09.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist / Care Provider
Dawgs In Motion
09.2014 - 06.2017
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Pet Groomer Apprentice
Feed Bag Pet Supply
09.2013 - 09.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Managed multiple tasks and met time-sensitive deadlines.
Caregiver
Cedar Grove Gardens
08.2011 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Education
High School Diploma -
Ozaukee High School
Fredonia, WI06.2012
Skills
- Critical Thinking
- Managing Multiple Tasks
- CRM Software
- Call Center Operations
- Sales Expertise
- Order Processing
Timeline
Customer Service Representative
Kallista
09.2022 - Current
Customer Service Representative
Kohler Company
02.2018 - 09.2022
Receptionist / Care Provider
Dawgs In Motion
09.2014 - 06.2017
Pet Groomer Apprentice
Feed Bag Pet Supply
09.2013 - 09.2014
Caregiver
Cedar Grove Gardens
08.2011 - 02.2018
High School Diploma -
Ozaukee High School
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