MARIA AFONSO
Bradenton,USA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
36
36
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
NEW SOUTH WINDOWS SOLUTIONS
Bradenton, FL
05.2024 - 07.2026
- Managed front desk operations, providing exceptional customer service that enhanced client satisfaction.
- Answered incoming calls, communicated with customers via phone and email, performed data entry, scheduled services, processed mails, printed customer warranties, and maintained departmental records.
- Scheduled appointments and coordinated with team members to ensure efficient service delivery.
- Answered phone calls promptly and directed inquiries to appropriate departments, facilitating smooth communication.
- Implemented filing systems for client records, ensuring easy access to information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Administrative Assistant/Receiving Clerk
UNIVERSAL WINDOWS SOLUTIONS
Sarasota, Florida
12.2015 - 03.2024
- Inspected incoming shipments for accuracy and quality compliance, ensuring reliable inventory.
- Prepared documents and organized filing systems, facilitating quick information retrieval.
- Coordinated meetings and developed agendas, promoting clear communication across departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organized and labeled received materials for easy inventory access.
- Answered questions from customers regarding products and services offered by the company.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated with warehouse team to ensure efficient stock placement.
Shipping/Office Assistant
SELECTIVE HR SOLUTIONS
Sarasota, Florida
12.2006 - 09.2015
- Processed incoming and outgoing mail and packages, ensuring timely preparation for shipping.
- Oversaw office supply inventory, tracking orders to maintain optimal stock levels.
- Coordinated office correspondence and communication with clients and vendors to facilitate efficient information flow.
- Organized and maintained filing systems for documents and records.
- Scheduled appointments and meetings for team members efficiently.
Medical Records Clerk
JONH EASTERN COMPANY
Sarasota, FL
01.2004 - 10.2006
- Organized and maintained patient medical records for accuracy and accessibility.
- Processed incoming medical documentation for proper filing and retrieval.
- Coordinated with healthcare staff to ensure timely updates to patient information.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Receiving Clerk/Administrative Assistant
Chadwicks of Boston
Taunton, MA
06.1990 - 11.2003
- Received and inspected incoming shipments for accuracy and quality.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Documented inventory levels using warehouse management systems.
- Communicated with vendors regarding delivery schedules and issues effectively.
- Organized stockroom to ensure easy access to products and supplies.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Coordinated with purchasing department to resolve invoice discrepancies promptly.
Education
ASSOCIATE OF SCIENCE - SCIENCE
State College of Florida
Bradenton, FLSkills
- Customer service
- Accounts receivable
- Medical records
- Inventory
- Ordering and stocking supplies
- Microsoft Word
- Windows
- Excel
- Data Entry
- Filling
- Scheduling
- Dispatching
- Medical Records
Timeline
Front Desk Receptionist/Administrative Assistant
NEW SOUTH WINDOWS SOLUTIONS
05.2024 - 07.2026
Administrative Assistant/Receiving Clerk
UNIVERSAL WINDOWS SOLUTIONS
12.2015 - 03.2024
Shipping/Office Assistant
SELECTIVE HR SOLUTIONS
12.2006 - 09.2015
Medical Records Clerk
JONH EASTERN COMPANY
01.2004 - 10.2006
Receiving Clerk/Administrative Assistant
Chadwicks of Boston
06.1990 - 11.2003
ASSOCIATE OF SCIENCE - SCIENCE
State College of Florida