Maria Agosta

Coach Claim Assistants on claim handling process and procedures.

Teach Xactcontents program and how to use effectively

Review claim files for accurate processing and review for complete documentation to forward claim to closure

• Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
• Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
• Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
• Used Xactimate and XactContents tools to create estimates based on over the phone discussions with NI

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.