Maria Aguirre
Lawrenceville,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Cashier
All seasons carwash
Snellville, Georgia
08.2023 - Current
- Processed customer transactions efficiently and accurately at a busy carwash facility.
- Managed cash register operations, ensuring proper change handling and accountability.
- Assisted customers with service selections and answered product-related inquiries.
- Maintained cleanliness and organization of the cashier station and surrounding area.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
American Deli
Snellville, GA
04.2021 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Barista Shift Lead
Dukin Donuts
Lawrenceville, GA
03.2017 - 04.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Assistant Manager
Tobacco House
Lawrenceville, GA
05.2016 - 12.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Assistant Housekeeping Supervisor
Sonesta
Lawrenceville, GA
05.2014 - 02.2016
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Inventoried incoming supplies and placed items in stock for use by personnel.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2016
Skills
- Customer Service
- Staff Training
- Loss Prevention
- Daily Reporting
- Training and Development
- Order Taking
- Payment Processing
- Ordering and Stocking
- Customer Assistance
- Money Handling
- Written and Verbal Communication
- Cash Register Operation
- Customer Relations
- Issue Resolution
- Cleaning and Sanitizing
- POS System Operations
- Cash Drawer Balancing
- Time Management Skills
Languages
Spanish
Professional
English
Professional
Timeline
Cashier
All seasons carwash
08.2023 - Current
Cashier
American Deli
04.2021 - 05.2023
Barista Shift Lead
Dukin Donuts
03.2017 - 04.2021
Assistant Manager
Tobacco House
05.2016 - 12.2016
Assistant Housekeeping Supervisor
Sonesta
05.2014 - 02.2016
High School Diploma -
Berkmar High School