MARIA ALEXANDRA SKARIC RIOS
Walnut Creek,United States
Summary
Self-driven individual seeking a position with long-term opportunities. Adaptable and understanding team player looking to join a supportive and welcoming team. Returning to the work force after moving to the United States. Available to start immediately.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Account Representative
Medimas Eps
02.2017 - 07.2021
- Responsible for delivering excellent customer service via phone calls and personal interaction
- Schedule small business and client visits, verify eligibility of employee benefits
- Act as a liaison between employees, and more than 80 assigned client companies
- Resolve medical insurance coverage disputes between client companies and their employees
- Responsible for scheduling presentations regarding healthy living habits, such as chronic sickness prevention and healthy lifestyle activities
- Review medical benefit packages to fit individual employee needs and increase client retention
Account Representative
Comcel S.A
06.2006 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Evaluate inventory and delivery needs, optimizing strategies to meet customer demands
- Analyzed and processed returns, assisting with finding alternative merchandise to meet their needs
- Implemented up-selling strategies for recommending accessories and complimentary purchases
- Assigned to client corporate accounts to deliver excellent customer service and resolve service issues
Education
Bachelor of Arts - Business Administration
Universidad De Meta
Villavicencio, Colombia 07.1995 - 08.2002
Skills
- Customer service
- Organization
- Adaptability
- Time management
- Work ethic
- Inventory management
- Relationship management
- Emotional intelligence
- Customer engagement
- Reliability
Personal Information
Work Permit: Authorized to work in the United States
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Account Representative
Medimas Eps
02.2017 - 07.2021
Account Representative
Comcel S.A
06.2006 - 09.2016
Bachelor of Arts - Business Administration
Universidad De Meta
07.1995 - 08.2002
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