Maria A. Martinez
Phoenix,Az
Summary
Highly-motivated, career-driven, Bilingual Customer Care Professional looking for a company with which to build a mutually beneficial, successful, long-term working relationship.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Agent
Peckham
04.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Collections Agent
Conn's Home Plus
08.2022 - 01.2024
- Collections
- Answered multi phone lines
Customer Service
Hulu
01.2019 - 07.2022
- In/ Out bound Calls
- Transferred appropriate department
- Evaluate customer’s needs to determine best options
Dispatcher/Clerk
DrivON Auto Transport
07.2017 - 04.2018
- In/Out bound Calls
- Transferred appropriate department
- Met monthly Goals
- Sent Drivers to destination
Customer Service Representative
Pull-N-Save
03.2016 - 06.2017
- Greeted customer in a professional manner
- Consult with customers to evaluate needs and determine best options
- Respond to questions and concerns about service, and escalate call appropriately
MVD Agent
Motor Vehicle Services
01.2008 - 03.2015
- Notary
- Answered multi phone lines
- Titles/Registrations
Underwriter
Cash Time Title Loans
05.2004 - 01.2008
- Collections
- Title/Registration Loans
- Approvals
- Monthly Quotas
Education
High School GED -
Maricopa skill Center
Phoenix, ArizonaSkills
- Customer focus
- Call center experience
- Building rapport
- Live chat support
Languages
Spanish
Elementary
Timeline
Customer Service Representative Agent
Peckham
04.2024 - Current
Collections Agent
Conn's Home Plus
08.2022 - 01.2024
Customer Service
Hulu
01.2019 - 07.2022
Dispatcher/Clerk
DrivON Auto Transport
07.2017 - 04.2018
Customer Service Representative
Pull-N-Save
03.2016 - 06.2017
MVD Agent
Motor Vehicle Services
01.2008 - 03.2015
Underwriter
Cash Time Title Loans
05.2004 - 01.2008
High School GED -
Maricopa skill Center