Summary
Overview
Work History
Education
Skills
Additional Information - Licenses
Timeline
Generic

MARIA ANGELICA GONZALEZ

West Covina,Ca

Summary

Dependable Licensed Sales Producer equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Fully Bilingual English and Spanish.

Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.

Overview

14
14
years of professional experience

Work History

Insurance Sales / Customer Service Specialist

Pledge Insurance
West Covina, Ca
02.2011 - Current
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options

Licensed Sales Agent / Customer Service

Armor Insurance
West Covina, Ca
08.2018 - 01.2021
  • Extensive experience in both Non-Standard and Standard Insurance companies, Mercury, Safeco, Progressive, Travelers, Infinity, Bristol West, Kemper, National General
  • Developed and implemented sales plans and managed all phases of sales cycle, including prospecting, closing deals, and support follow-up
  • Processed applications, payments, endorsements, and cancellations
  • Promoted client retention through high-quality service and consistent contact regarding current promotions

Team Member

State Farm
Covina, Ca
02.2015 - 07.2018
  • Market /Sale of various types of insurance policies to individuals, including Automobile, Fire, Business, Life and Health
  • Followed through with processes such as medical examinations and the completion of all forms to process new Life policies
  • Inspected property to determine its general condition, age and other factors affecting the potential insurance risks
  • Monitored expiration list to promptly renew expiring policies
  • Identified, recommended, and implemented customer conservation approaches to enhance policy retention

Education

Photography Certification - Photography

West Covina Photography Center
West Covina, CA
04-2020

HIGH SCHOOL DIPLOMA - GENERAL EDUCATION

Garfield High School
East Los Angeles, Ca

Some College (No Degree) - General Education

East Los Angeles College
Monterey Park, CA

Skills

  • Acquire new business
  • Problem-solving
  • Multitasking
  • Customer service
  • Upselling and cross-selling
  • Manage renewals
  • Relationship building
  • Client retention strategies
  • Billing and payments
  • Insurance policy customization
  • Cross-selling techniques
  • Attention to detail
  • Price quotes
  • Customer retention
  • Multi-line phone talent
  • Strong teamwork

Additional Information - Licenses

  • Property and Casualty, 05/10
  • Life and Health, 06/17

Timeline

Licensed Sales Agent / Customer Service

Armor Insurance
08.2018 - 01.2021

Team Member

State Farm
02.2015 - 07.2018

Insurance Sales / Customer Service Specialist

Pledge Insurance
02.2011 - Current

Photography Certification - Photography

West Covina Photography Center

HIGH SCHOOL DIPLOMA - GENERAL EDUCATION

Garfield High School

Some College (No Degree) - General Education

East Los Angeles College
MARIA ANGELICA GONZALEZ