MARIA ANGELICA GONZALEZ
West Covina,Ca
Summary
Dependable Licensed Sales Producer equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Fully Bilingual English and Spanish.
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
14
14
years of professional experience
Work History
Insurance Sales / Customer Service Specialist
Pledge Insurance
West Covina, Ca
02.2011 - Current
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options
Licensed Sales Agent / Customer Service
Armor Insurance
West Covina, Ca
08.2018 - 01.2021
- Extensive experience in both Non-Standard and Standard Insurance companies, Mercury, Safeco, Progressive, Travelers, Infinity, Bristol West, Kemper, National General
- Developed and implemented sales plans and managed all phases of sales cycle, including prospecting, closing deals, and support follow-up
- Processed applications, payments, endorsements, and cancellations
- Promoted client retention through high-quality service and consistent contact regarding current promotions
Team Member
State Farm
Covina, Ca
02.2015 - 07.2018
- Market /Sale of various types of insurance policies to individuals, including Automobile, Fire, Business, Life and Health
- Followed through with processes such as medical examinations and the completion of all forms to process new Life policies
- Inspected property to determine its general condition, age and other factors affecting the potential insurance risks
- Monitored expiration list to promptly renew expiring policies
- Identified, recommended, and implemented customer conservation approaches to enhance policy retention
Education
Photography Certification - Photography
West Covina Photography Center
West Covina, CA04-2020
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Garfield High School
East Los Angeles, CaSome College (No Degree) - General Education
East Los Angeles College
Monterey Park, CASkills
- Acquire new business
- Problem-solving
- Multitasking
- Customer service
- Upselling and cross-selling
- Manage renewals
- Relationship building
- Client retention strategies
- Billing and payments
- Insurance policy customization
- Cross-selling techniques
- Attention to detail
- Price quotes
- Customer retention
- Multi-line phone talent
- Strong teamwork
Additional Information - Licenses
- Property and Casualty, 05/10
- Life and Health, 06/17
Timeline
Licensed Sales Agent / Customer Service
Armor Insurance
08.2018 - 01.2021
Team Member
State Farm
02.2015 - 07.2018
Insurance Sales / Customer Service Specialist
Pledge Insurance
02.2011 - Current
Photography Certification - Photography
West Covina Photography Center
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Garfield High School
Some College (No Degree) - General Education
East Los Angeles College