MARIA ANGIE TORRES
Chicago,IL
Overview
19
19
years of professional experience
Work History
Regional Sourcing Representative- Midwest Region
Mauser Packaging Solutions
Oak Brook, IL
05.2021 - 03.2026
- Establish relationships with customers by communicating and resolving issues.
- Responsible for order entry and/or maintenance for assigned accounts.
- Review plant delivery schedules versus requested dates and resolve any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Communicate pickup confirmations, changes and cancellations to both customers and freight carriers.
- Inform operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Review pickup orders after scheduling a build of lading for billing accuracy and any quantity of item errors.
- Manages the issuing of credits, return authorizations, and container returns.
- Make outbound telephone calls to an existing customer base, house accounts, and potential new customers.
- Use CRM databases, such as Salesforce, to track data, manage, and analyze customer accounts.
- Review stocked items, identify and communicate items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
- Communicates with Inside Sales Representatives and Plant Management as needed.
- Prepares necessary reports for customers such as inventory and open order reports and tracks shipments associated with invoices.
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Files customer paperwork such as setup accounts, pickup documentation or BOL orders in a timely fashion.
- Understands customer's business and creates plans, pricing and strategies to fill the marketplace.
- Fields new business inquiries, determines the opportunities and handles accordingly.
- Prospects new business.
- Understanding of competitor's products, processes and capabilities.
- Consults and adds value as a resource to the customer, be proactive as a valued partner.
- Team player who can help the sourcing organization achieve overall results.
- Develop customer programs that allow us to collect empty containers for supplying our reconditioning facilities.
- Performs other duties as assigned.
New Business Development (Sourcing)
STEINER ELECTRIC CO.
Elk Grove Village, IL
08.2018 - 05.2021
- Make outbound telephone sales calls to an existing customer base, house accounts, and potential new customers.
- Use CRM databases, such as Tour de Force, to track data, manage and analyze customer accounts.
- Offer suitable stock substitutes for non-stock products.
- Provide technical information and pricing to help determine the best products for the job application.
- Negotiate pricing with vendor to fulfill customer needs and improve gross profit with SPA contracts.
- Manage open customer orders.
- Entered, closed and invoiced customer orders.
- Coordinate with Customer Service/Returns to correct errors, such as entry mistakes, picking mistakes, delivery issues, and RGA requests quickly and efficiently.
- Promote and discuss all Company events with customers.
- Develop and maintain a great relationship with customers and vendors.
Customer Service Rep
STEINER ELECTRIC CO.
Elk Grove Village, IL
11.2015 - 08.2018
- Coordination of customer returns and manufacturing credits.
- Work with Accounting and Quality Control to handle all issues re: credits, returns, discrepancies.
- Help close end of month.
- Provide POD, ETA and invoice copies to Sales and Customers.
- Review and acknowledge customer purchase orders.
- Answered incoming customer service phone calls and responded full circle to requests from customers, inside sales reps and account managers to process and/or resolve orders and issues and maintained appropriate records and documentation.
Senior Customer Service Rep
SIGNODE SERVICE BUSINESS
Glenview, IL
08.2011 - 11.2015
- Entered, closed and invoiced customer orders.
- Investigated and resolved billing concerns, traced shipments, researched price differences, and entered credits.
- Performed leadership duties on a recurring basis, included training and guidance to new employees, monitored workflow, distributed work, scheduled vacation days and printed weekly reports.
- Worked with 80/20 highlight accounts and Industrial Sales Reps (Steel, Cotton and Corrugated) and helped schedule service tech visits.
- Answered incoming customer service phone calls and responded full circle to requests from customers, sales reps and service reps to process and/or resolve orders and issues and maintained appropriate records and documentation.
Customer Service Rep
SIGNODE
07.2010 - 08.2011
- Made and answer inbound and outbound customer service calls.
- Entered customer orders received via phone, fax and email.
Senior Processor
SIGNODE
08.2007 - 07.2010
- Responsible for assemblies, processed orders and programmed PLC's.
Timeline
Regional Sourcing Representative- Midwest Region
Mauser Packaging Solutions
05.2021 - 03.2026
New Business Development (Sourcing)
STEINER ELECTRIC CO.
08.2018 - 05.2021
Customer Service Rep
STEINER ELECTRIC CO.
11.2015 - 08.2018
Senior Customer Service Rep
SIGNODE SERVICE BUSINESS
08.2011 - 11.2015
Customer Service Rep
SIGNODE
07.2010 - 08.2011
Senior Processor
SIGNODE
08.2007 - 07.2010