Maria Apodaca
Hilliard,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Maintaining cash flow, annual sales, business costs, and leading over 50 staff members. Ability to make a failing restaurant achieve success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Chipotle Mexican Grill
10.2018 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 50 team members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained restaurant that met annual sales and cash flow expectations.
Food Preparer
Donatos Pizzeria
05.2017 - 07.2018
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food preparation and storage guidelines established by Health Department.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05.2020
Skills
- Sales Leadership
- Food Safety Procedures
- Staff Leadership
- Hiring Standards
- Hiring Procedures
- Sales Planning
- Customer Service
- P&L Responsibility
- Employee Performance Evaluations
- Control Inventory Costs
- Manage Promotions
Certification
- ServSafe Food Protection Manager Certification
- FSC-ML(Level 2)OH- Department of Health
- CPR Certified
Timeline
General Manager of Food Service
Chipotle Mexican Grill
10.2018 - Current
Food Preparer
Donatos Pizzeria
05.2017 - 07.2018
High School Diploma -
Hilliard Davidson High School
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