Maria Artigas
Boca Raton,FL
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Sales Manager
Embassy Suites by Hilton Boca Raton
08.2023 - Current
- Develop existing and solicit new catering business through lead generation and catering sales marketing
- Responsible for sales and coordination of major events (weddings, bar/bat mitzvahs, etc.)
- Proactively pursue leads and existing accounts through outside sales calls and written communication
- Conduct tours of the hotel and banquet facilities; entertain potential clients in accordance with company and property policies and procedures
- Maximize use of all available hotel space to generate food & beverage revenues
Catering Sales Manager
Wyndham Deerfield Beach Resort
06.2022 - 01.2023
- Develop existing and solicit new catering business through lead generation and catering sales marketing
- Responsible for sales and coordination of major events (weddings, bar/bat mitzvahs, etc.)
- Proactively pursue leads and existing accounts through outside sales calls and written communication
- Conduct tours of the hotel and banquet facilities; entertain potential clients in accordance with company and property policies and procedures
- Maximize use of all available hotel space to generate food & beverage revenues
Restaurant Manager
Wyndham Deerfield Beach Resort
06.2021 - 06.2022
- Trained and supervised all staff
- Ensured all food safety procedures are strictly adhered to according to sanitary regulations
- Worked closely with management to meet revenue objectives
- Implemented appropriate strategies to resolve adverse trends and improve sales
- Maintained safe working conditions
- Audited inventory levels to ensure product availability and order products as necessary
- Followed company policies and procedures regarding the handling of cash, property, products, and equipment
Front Desk Manager
Embassy Suites by Hilton Boca Raton
11.2020 - 06.2021
- Managed all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Oversaw daily operations in all Guest Services departments
- Managed administrative projects and ensure adherence to established quality standards
- Monitored and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitored and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly
- Recruited, interviewed, and trained team members
- Aided the General Manager as needed
Restaurant Manager
Embassy Suites by Hilton Boca Raton
11.2019 - 11.2020
- Oversaw all restaurant operations to ensure the restaurant ran smoothly
- Trained and supervised restaurant staff
- Ensured compliance with food health and safety regulations
- Resolved customer complaints
- Monitored the restaurant’s cash flow and settled outstanding bills
- Reviewed customer surveys to develop and implement ways to improve customer service
Education
Executive Education Certificate - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FLBachelor of Business Administration - Hospitality Management
Monroe College
Bronx, NYSkills
- Guest Service, Bilingual (Spanish), Event Planning, Restaurant Management, Administrative Support
- Revenue generation
- Client retention strategies
- Contract development
- Corporate events
- Event coordination
- Marketing
- Contract negotiation
- Marketing media
- Inventory control
- Catering oversight
- Kitchen team leadership
- Food safety
- Staff training and development
- Menu development expertise
- Sales generation
- Teamwork
- Customer service
- Problem-solving
- Team leadership
Certification
ServSafe Manager, Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Catering Sales Manager
Embassy Suites by Hilton Boca Raton
08.2023 - Current
Catering Sales Manager
Wyndham Deerfield Beach Resort
06.2022 - 01.2023
Restaurant Manager
Wyndham Deerfield Beach Resort
06.2021 - 06.2022
Front Desk Manager
Embassy Suites by Hilton Boca Raton
11.2020 - 06.2021
Restaurant Manager
Embassy Suites by Hilton Boca Raton
11.2019 - 11.2020
Executive Education Certificate - Hospitality & Tourism Management
Florida Atlantic University
Bachelor of Business Administration - Hospitality Management
Monroe College
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