Maria Aurora I. Aditya
Randolph,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Accounting Clerk/Administrative Assistant
Embassy Suites by Hilton
Parsippany-Troy Hills, USA
03.2022 - Current
- Reviewing and organizing daily operational paperwork
- Executed daily cash management tasks, ensuring accurate cash handling and detailed recordkeeping.
- Managing chargebacks
- Maintaining contracts and certificates of insurance
- Processed incoming shipments and managed accounts payable documentation.
- Performed month-end closing duties to maintain financial accuracy and ensure timely reporting.
- Reconciled purchase cards, verifying transactions for accuracy and compliance.
- Reconciling some third vendor accounts
Sales Coordinator/ Administrative Assistant
La Quinta by Wyndham
Clifton, USA
07.2019 - 06.2020
- Assisted director of sales, group sales director and managers to enhance customer satisfaction through clerical and administrative support for guest and hotel communications via sales team
- Organized, planned and managed hotel events and groups, including menu and room planning, audio visual setup, equipment logistics, and invoicing, while communicating detailed plans for upcoming groups and meetings through BEOs
- Oversee group blocks and rooming lists ensuring accuracy using the reservation system.
- Assisted with scheduling and servicing meeting rooms.
- Prepare showroom and give tours to walk-in customers.
- Perform light selling duties to small groups and functions as directed by the DOS, creating booking links
- Create and submit invoices to customers following company practices
- Prepare, post, verify and record customer payment and transactions
- Process and release reservations/orders as payments are received
- Maintain and update customer files including name or address changes
- Communicate daily with customers regarding payments and invoices
- Review customer accounts and follow up on past due amounts
- Monitored accounts receivables and generated detailed reports to guide corrective actions.
- Managed accounts receivable and payable processes to ensure accurate billing and payment tracking.
Sales Coordinator/ Administrative Assistant
La Quinta Inn & Suites
Fairfield, USA
06.2015 - 05.2019
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships, enhancing client acquisition.
- Build relationships with customers and community to establish long-term business growth.
- Work closely with customers, consultants and coworkers to uphold standards of technical and commercial services.
- Work diligently to resolve unique and recurring complaints to promote loyalty and enhance operations.
- Attend weekly meetings with the Revenue Manager and General Manager to discuss strategies.
- Generated invoices and account statements, performed account collections and reconciliations, maintained accounts receivable files, produced monthly financial reports, and resolved irregularities, supporting overall financial management.
Front Desk Supervisor
La Quinta Inn & Suites
Fairfield, USA
06.2013 - 06.2015
- Managed front desk operations at a busy hotel facility with up to 100 nightly guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Coordinated room service, housekeeping, maintenance, and security to ensure timely fulfillment of guest requests.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues promptly and professionally, ensuring high satisfaction through knowledgeable and friendly service.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Developed lasting relationships with guests to enhance loyalty and increase repeat visits.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Lead Sales Associate
Staples
Wayne, USA
01.2010 - 12.2013
- Monitored sales team performance, providing feedback that improved individual and team outcomes.
- Implemented marketing initiatives that increased sales and enhanced performance metrics.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Conducted training sessions for new sales associates to enhance their product knowledge and sales techniques.
- Reported sales data to upper management.
- Organized company files and developed support systems that streamlined processes for account managers.
Special Education Teacher/Case Manager (Autism K-3)
Baltimore County Public Schools
Parkville, USA
07.2005 - 08.2008
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Developed tailored strategies to address individual needs of mentally and physically disabled students.
- Delivered effective and differentiated classroom instruction to a diverse range of developmentally challenged students.
- Worked with students across multiple classifications and degrees of special needs.
- Taught students in a variety of settings, including self-contained and resource environments.
- Worked in self-contained and resource environments to teach students a variety of skills.
- Redirected students using Positive Behavior Support (PBS).
- Cultivated strong student rapport to enhance classroom engagement and recorded student progress to inform parents and school administration.
- Gave one-on-one attention to students, while maintaining overall focus on the entire group.
- Engaged in physical and verbal interactions with students to support their learning and development.
- Organized instructional material, including constructing bulletin boards and setting up work areas.
- Created and implemented a point system that encouraged positive behavior among students.
- Coordinated special education students and teacher assistant schedules with the master schedule.
- Collaborated with numerous departments and standard education teachers.
- Developed and managed instructional materials and reports.
- Engaged in physical and verbal interactions with students to support their learning and development.
Education
Post Baccalaureate Courses - Effective Instructional Practices
UNIVERSITY OF BAGUIO
BAGUIO, PHILIPPINES06-2005
Professional courses - Special Education
UNIVERSITY OF THE CITY OF MANILA
MANILA, NCR PHILIPPINES11-2004
Master of Arts - Teaching in the Early Grades
UNIVERSITY OF THE PHILIPPINES –DILIMAN
QUEZON CITY, NCR PHILIPPINES03-2001
Bachelor of Science - Nursing
ST. LUKE’S COLLEGE OF NURSING, TRINITY COLLEGE
QUEZON CITY, NCR PHILIPPINES03-1987
High school diploma -
SIENA COLLEGE OF TAYTAY
Taytay Rizal, NCR PHILIPPINES03-1987
Skills
- Accounts payable
- Invoice accuracy
- Financial reconciliation
- Cash flow management
- Basic bookkeeping
- Data entry
- Reporting analysis
- MS Office expertise
- Office management
- Problem solving abilities
- Team collaboration
- Client communication
Licensure Examinations
- Maryland Certificate in Special Education, Advanced Professional Certificate
- Praxis II – Special Education (0351 and 0352), Maryland, USA, passed
- Licensure Exam for Teachers, Philippines, 08/02, #0799843
- Licensure Exam for Nurses, Philippines, 06/92, #0208967
Timeline
Accounting Clerk/Administrative Assistant
Embassy Suites by Hilton
03.2022 - Current
Sales Coordinator/ Administrative Assistant
La Quinta by Wyndham
07.2019 - 06.2020
Sales Coordinator/ Administrative Assistant
La Quinta Inn & Suites
06.2015 - 05.2019
Front Desk Supervisor
La Quinta Inn & Suites
06.2013 - 06.2015
Lead Sales Associate
Staples
01.2010 - 12.2013
Special Education Teacher/Case Manager (Autism K-3)
Baltimore County Public Schools
07.2005 - 08.2008
Post Baccalaureate Courses - Effective Instructional Practices
UNIVERSITY OF BAGUIO
Professional courses - Special Education
UNIVERSITY OF THE CITY OF MANILA
Master of Arts - Teaching in the Early Grades
UNIVERSITY OF THE PHILIPPINES –DILIMAN
Bachelor of Science - Nursing
ST. LUKE’S COLLEGE OF NURSING, TRINITY COLLEGE
High school diploma -
SIENA COLLEGE OF TAYTAY