Maria Banda
San Antonio,TX
Summary
Proven Member Specialist at Sam's Club, adept in data entry and exceptional communication, significantly enhanced member satisfaction and retention. Skilled in developing strategic programs and resolving issues efficiently, contributing to membership growth. Demonstrates strong cross-selling abilities and a keen focus on leveraging client feedback for continuous improvement. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Member Specialist
Sam's Club
10.2022 - 06.2024
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
Education
High School Diploma -
Victory Learning Center
San Antonio, TXSkills
- Exceptional communication
- Data entry proficiency
- Client Retention Strategies
- Cross-selling abilities
- Customer Service
- Issue Resolution
- Financial Transactions
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Flexible work hoursPaid time off4-day work weekAccomplishments
- Resolved product issue through consumer testing.
Timeline
Member Specialist
Sam's Club
10.2022 - 06.2024
High School Diploma -
Victory Learning Center
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