Maria Banuelos
Payson,UT
Summary
.Able to demonstrate strengths in costumer service in both English and Spanish.Time management, and good at
troubleshooting problems. Excellent in verbal written communicator with good background cultivating positive
relationships and exceeding goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Can work well alone and with others.
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Talent Team / Pressganey
10.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Read Verbatim on surveys, used call control and made sure not to violate Hippa
- PressGaney location 3582 Mountain Vista Pkwy, Provo, UT 84606
Para Sped/ Educator
C.S Lewis
10.2021 - 10.2022
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Encouraged students to take ownership of learning by providing choices.
- Led activities that developed students' physical, emotional, and social growth.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Machine Operator
SupraNaturals
05.2020 - 04.2021
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- In charge over more than 10 people at a time to run the machines smoothly and meet deadlines.
Service Crew Member (temp Position)
Harward Farms
08.2019 - 10.2020
- Kept all prep areas clean when we had our pumpkin patch
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Receptionist/ Translator
Utah Valley Rheumatology
10.2019 - 05.2020
- Translated documents from Spanish to English and the other way around .
- Confirmed appointments, communicated with clients, and updated client records .Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled and New Patient Information , all those that spoke spanish.
Crew Member
JCPenney
06.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Trainer
McDonald's
06.2017 - 12.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Springville High School
Springville Utah 05.2019
Skills
- Customer Relations
- Senior Leadership Support
- Report Transcription
- Account Management
- Business Operations Understanding
- Positive Reinforcement Methods
- Telephone Skills
Proffessional Folklorico Dancer
I have been dancing with Viva el Folklor International for about 4 years now and having previous dance experience with different genres of dance this one is the best one by far, i love performing and traveling with my group and bringing a smile to peoples faces when they watch us perform.
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service Representative
Talent Team / Pressganey
10.2022 - Current
Para Sped/ Educator
C.S Lewis
10.2021 - 10.2022
Machine Operator
SupraNaturals
05.2020 - 04.2021
Receptionist/ Translator
Utah Valley Rheumatology
10.2019 - 05.2020
Service Crew Member (temp Position)
Harward Farms
08.2019 - 10.2020
Crew Member
JCPenney
06.2018 - 05.2019
Crew Trainer
McDonald's
06.2017 - 12.2017
High School Diploma -
Springville High School
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