Maria Bermudez
Denver,CO
Summary
Human Resources professional with progressive leadership experience and a strong foundation in onboarding coordination, compliance, and documentation management. Skilled in training new hires, improving workflows, and maintaining accuracy in high-volume operations. Committed to supporting employee engagement and delivering efficient, compliant HR processes.
Overview
19
19
years of professional experience
Work History
Outpatient Admissions Representative
Hoag Hospital Imaging Center
Huntington Beach, CA
07.2015 - 03.2026
- Coordinate high-volume intake and documentation processes for a center serving 200+ patients daily, ensuring timely and accurate data entry in EPIC and related systems.
- Maintain 98%+ documentation accuracy while ensuring compliance with HIPAA and organizational policies.
- Identify and resolve data discrepancies proactively to maintain data integrity and regulatory compliance.
- Collaborated with scheduling, radiology, and leadership teams to streamline processes and improve service delivery.
- Analyzed and resolved complex service issues, applying conflict resolution and problem-solving skills to enhance patient experience.
- Serve as department resource and troubleshoot system-related issues to minimize workflow disruptions.
- Facilitated onboarding and training of new employees, offering workflow guidance and system education to enhance integration.
Front Office Receptionist
Acacio Fertility Center
Laguna Niguel, CA
11.2014 - 07.2015
- Coordinated scheduling and administrative operations to ensure seamless patient flow in a fast-paced clinical environment.
- Entered and verified demographic and financial data within EMR and financial systems, maintaining high accuracy to support effective patient care.
- Processed payments and prepared billing documentation, facilitating accurate daily reconciliation and timely reimbursement.
- Maintained confidential medical and financial records in compliance with federal regulations.
Medical Secretary
Commonwealth Internal Medicine
Woodbridge, VA
04.2007 - 11.2014
- Managed confidential records and safeguarded sensitive documentation.
- Verified insurance benefits, facilitating claims resolution and appeals processes.
- Assisted with administrative reporting and optimized workflow initiatives to enhance office efficiency.
- Troubleshot EMR systems and office technology, ensuring seamless operational continuity.
Education
Business Administration - Human Resources
California State University
Associate in Arts - Sociology
Saddleback Community College
Associate in Science - Business Administration
Saddleback Community College
Skills
- Coordination of high-volume scheduling operations
- Onboarding support
- Data Accuracy & Reporting
- Compliance & policy adherence
- Workflow optimization
- Confidential record management
- Cross-functional collaboration
Timeline
Outpatient Admissions Representative
Hoag Hospital Imaging Center
07.2015 - 03.2026
Front Office Receptionist
Acacio Fertility Center
11.2014 - 07.2015
Medical Secretary
Commonwealth Internal Medicine
04.2007 - 11.2014
Business Administration - Human Resources
California State University
Associate in Arts - Sociology
Saddleback Community College
Associate in Science - Business Administration
Saddleback Community College