Maria Boryla
Wesley Chapel,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
PT Solutions
07.2023 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
Customer Service Manager
Best Cleaning Tampa
05.2016 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Front Desk Receptionist
Carol Photos
01.2015 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL01.2026
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2023
Skills
- Customer Service
- Client Relations and Retention
- Time Management
- Staff Management
- Customer Relations
- Continuous Improvements
Timeline
Patient Coordinator
PT Solutions
07.2023 - Current
Customer Service Manager
Best Cleaning Tampa
05.2016 - 06.2023
Front Desk Receptionist
Carol Photos
01.2015 - 05.2015
Bachelor of Science - Biology
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College
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